4402-001 
Paper Feed Problems
Symptom  | Action  | |
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•  | Fails to pick paper  | Go to the “Paper Feed Service | 
• Picks more than one sheet of  | Check” on page  | |
  | paper  | 
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•  | Picks paper but fails to feed  | 
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• Paper jams  | 
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•  | Paper fails to exit  | 
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• Noisy paper feed  | 
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Envelopes fail to feed  | Go to the “Paper Feed Service  | |
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  | Check” on page   | 
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Paper skews  | Go to the “Paper Path Service | |
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  | Check” on page   | 
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Power Problems  | 
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Symptom  | Action  | |
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No power in machine, motors do  | Go to the “Power Service Check” | |
not operate  | on page   | |
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Print Quality Problems | 
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Symptom  | Action  | |
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• Voids in characters  | Go to the “Print Quality Service | |
•  | Light print  | Check” on page   | 
•  | Prints off the page  | 
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•  | Fuzzy print  | 
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• Carrier moves but no print  | 
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•  | Printhead dries prematurely  | 
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•  | Colors print incorrectly  | 
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•  | Vertical alignment off  | 
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• Ink smearing  | Go to the “Paper Feed Service  | |
•  | Vertical streaks on paper  | Check” on page   | 
•  | Print lines crowded  | 
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Diagnostic Information