Lexmark 3100 manual Troubleshooting checklist

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Troubleshooting

This section helps you solve problems you may have with the AIO. Additional troubleshooting information is available in the Lexmark Solution Center. For help accessing the Lexmark Solution Center, see page 19.

Troubleshooting checklist

Before you try to solve the problem, check the following:

Is the power supply inserted correctly (arrows up) and firmly attached to the AIO and an electrical outlet?

Is the USB cable securely attached to the computer and the AIO?

Are both the computer and AIO on?

Did you remove the sticker and transparent tape from both print cartridges? For help, refer to the setup documentation.

Are the print cartridges properly installed (see page 39)?

Is the paper loaded correctly? Make sure you do not force the paper into the AIO.

Did you install the AIO software correctly? For help, refer to the setup documentation.

Is the Lexmark 3100 Series set as the default printer (see page 54)?

Is your operating system supported?

Do you have administrator rights? You must have administrator rights to install the software on a network.

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Contents Series All-In-One United States Government Rights Contents Printing, Scanning, Copying and Faxing Getting started Setup poster Finding informationCreating your first project Click Print Now Setting up the All-In-One Learning about the All-In-OneUnderstanding the parts of the All-In-One Available on some modelsUSB cable Power supply Using the control panel Loading paper Load up to Make sure Width Length Loading your document on the scanner glass Inserting the digital camera memory cardPage Using the Lexmark All-In-One Center Understanding the softwareAll-In-One Main From this section You canSaved Images Maintain/Troubleshoot dialog box Using Print Properties I Want To menuSave Settings menu Print Properties tabsOptions menu Using the Lexmark Solution Center From this tab You canFrom this tab You can Using the Lexmark Photo Editor Accessing the Memory Card Manager Click Start Programs Lexmark 3100 Series Memory Card ManagerUsing the Lexmark Memory Card Manager Working with digital photosFinding your photos Click Show FoldersClick Select storage location and images to save Printing digital photos Printing borderless photos Click Change the category of layouts listed aboveCropping photos Click File Save AsClick File Print Properties or Preferences Editing photos Sharing photosAdding text captions under your photos Printing, Scanning, Copying and Faxing PrintingClick File Print Paper type Quality/Speedsetting settings Copy settings Layout setting Duplexing setting Scanning Copying Click Preview NowClick Copy Now From the Creative Tasks section, click Fax using PC modem Select General ConfigurationFaxing Sending a faxCreating fun projects Maintenance Replacing print cartridgesRemoving the used cartridges Installing the cartridges Specifying cartridge settings in the printer software Aligning the print cartridgesCleaning the print cartridge nozzles Wiping the print cartridge nozzles and contactsNozzles Preserving the print cartridges Ordering supplies Recycling Lexmark productsTroubleshooting Troubleshooting checklistProblem Go to Setup troubleshooting Power light does not come onWhen I insert the AIO software CD, nothing happens Alignment page or test page does not printPage Printing troubleshooting Blank page printsAIO prints slowly Print is too dark or smudgedVertical lines are jagged or edges are not smooth White lines appear in graphics or solid black areasAIO has a paper jam Scanning, copying, and faxing troubleshooting Click Display Advanced Scan SettingsScanning was not successful My program is not on the Send scanned image to listEdge of the copy does not print Copy button on the control panel does not workError messages Photo card is not recognized by the card readerFax function does not work Removing and reinstalling the software Checking your port settingLexmark 3100 Series Uninstall Lexmark 3100 Series Setting the AIO as the default printer Set as Default is selectedOther help sources Emissions notices Meter average sound pressure, dBA Index Page Printing Status window changing appearance