Lexmark hn1, X466de Troubleshooting, Solving basic printer problems, Indicator light blinks red

Page 252

Troubleshooting

Solving basic printer problems

If there are basic printer problems, or the printer is unresponsive, make sure:

•The power cord is plugged into the printer and a properly grounded electrical outlet.

•The electrical outlet is not turned off by any switch or breaker.

•The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

•Other electronic equipment plugged into the outlet is working.

•The printer is turned on. Check the printer power switch.

•The printer cable is securely attached to the printer and the host computer, print server, option, or other network device.

•All options are properly installed.

•The printer driver settings are correct.

Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the printer back on. This often fixes the problem.

Printer control panel display is blank or displays only diamonds

The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer on. If Ready does not appear, then turn the printer off and contact Customer Support.

Indicator light blinks red

CHECK THE DISPLAY FOR ERROR MESSAGES

Clear any error messages.

MAKE SURE THE FAX FUNCTION IS SET UP PROPERLY

For more information, see “Setting up the printer to fax” on page 123.

Understanding printer messages

Answering

The printer is answering a fax call. Wait for the message to clear.

Troubleshooting

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Contents Users Guide FebruaryContents Minimizing your printers environmental impact Copying 105 Printing116 112Faxing 123 123144 149Understanding printer menus 153228 236238 Troubleshooting 252257 266 291 310Page Safety information Page Learning about the printer Thank you for choosing this printerFinding information about the printer Printer configurations Basic model Selecting a location for the printer Basic functions of the scanner Using the ADF Using the scanner glassUnderstanding the ADF and scanner glass Understanding the printer control panel DescriptionUnderstanding the home screen Using the touch-screen buttons Other buttons may appear on the home screen, such asSample touch screen FunctionOther touch-screen buttons Features Additional printer setup Installing internal optionsAvailable internal options Accessing the system board to install internal options Additional printer setup Installing a memory card Notches Ridges Installing a flash memory or firmware card Plastic pins Metal pins Installing an Internal Solutions Port Page Page Page Page Page Page Installing a printer hard disk Page Page Page Installing a fax card Page Page Installing hardware options Installing a 250- or 550-sheet drawerAttaching cables Verifying printer setup Printing a menu settingsTouch Menu Settings Setting up the printer software Printing a network setupInstalling printer software Updating available options in the printer driver Mac OS X version 10.5 or laterMac OS X version 10.4 and earlier Setting up wireless printing Follow these steps to set up your printerInstalling the printer on a wireless network Windows Page Click Install Printer and Software Click Wireless Network AttachInstalling the printer on a wireless network Macintosh Prepare to configure the printerEnter the printer information Configure the printer for wireless access Configure your computer to use the printer wirelesslyDouble-clickPrint Center or Printer Setup Utility Choose the Default Browser tab Click More PrintersMac OS X version Click AppleTalkInstalling the printer on a wired network For Windows usersFor Macintosh users Mac OS X version 10.5 or later Mac OS X version 10.4 and earlierMac OS X version Windows Vista Windows XPClick Control Panel Click Configure Port WindowsClick Properties Setting up serial printing Touch Network/PortsWindows Vista Windows XPWindows Page Using recycled paper Minimizing your printers environmental impactSaving paper and toner Conserving suppliesUsing Eco-Mode Saving energyChoose scanning Check your first draft for accuracyAdjusting Power Saver Using the Embedded Web ServerUsing the printer control panel Adjusting the brightness of the display Setting the standard exit bin lightClick Output Lighting Recycling Recycling Lexmark productsRecycling Lexmark packaging Touch Output LightingTouch Settings Touch General Settings Touch Quiet Mode Reducing printer noiseReturning Lexmark cartridges for reuse or recycling Submitting changes appears Setting the Paper Size and Paper Type Configuring Universal paper settingsLoading paper and specialty media Specify the Universal Paper Size measurementAvoiding jams Loading traysPaper tray recommendations Paper recommendationsPage Page Maximum fill line Using the multipurpose feeder Opening the multipurpose feederPage Loading the multipurpose feeder Page Page Linking and unlinking trays Linking traysUnlinking trays Click Settings Assigning a custom paper type nameChanging a Custom Type x name Click Custom NamesPage Paper characteristics Paper and specialty media guidelinesPaper guidelines Using recycled paper and other office papers Selecting preprinted forms and letterhead Storing paperSupported paper sizes, types, and weights Paper sizes supported by the printerPaper types and weights supported by the printer Paper typePaper capacities Load up toTouch Print Settings Touch Finishing Menu PrintingPrinting a document Printing on both sides of the paper duplexingTips on using letterhead Tips on using transparenciesTips on using envelopes Printing on specialty mediaPage Printing confidential and other held jobs Holding jobs in the printerPrinting confidential and other held jobs from Windows 100Touch Confidential Jobs Printing from a flash drive 101Printing information pages Printing a font sample listPrinting a directory list 102Canceling a print job Canceling a print job from the printer control panelCanceling a print job from the computer Printing the print quality test pages104 Making copies Making a quick copyCopying using the scanner glass Copying photosCopying on specialty media Making transparenciesCustomizing copy settings Making copies using paper from a selected trayCopying to letterhead Copying from one size to anotherAdjusting copy quality Copying on both sides of the paper duplexingReducing or enlarging copies 108Collating copies Placing separator sheets between copies109 Touch Separator SheetsCopying multiple pages onto a single sheet Creating a custom job job build110 Between Copies Between Jobs Between PagesPausing the current print job to make copies Placing information on copiesPlacing the date and time at the top of each 111Canceling a copy job Canceling a copy job while the document is in the ADFCanceling a copy job while the pages are being printed Placing an overlay message on eachUnderstanding the copy screens and options Sides Duplex CollateOptions Improving copy quality Getting ready to e-mail Enabling the e-mail function116 Touch ContinueSetting up the e-mail function Configuring the e-mail settingsCreating an e-mail shortcut using the Embedded Web Server Creating an e-mail shortcutCreating an e-mail shortcut using the touch screen Sending an e-mail using the touch screenSending an e-mail using a shortcut number Mailing a documentCustomizing e-mail settings Sending an e-mail using the address bookAdding e-mail subject and message information 119Canceling an e-mail Understanding e-mail optionsChanging the output file type Original SizeResolution OrientationBinding Mail SubjectAdvanced Options 122Setting up the printer to fax FaxingGetting the printer ready to fax Choosing a fax connectionConnecting to an analog telephone line 124Connecting to a DSL service Connecting to a PBX or Isdn system125 Connecting to a distinctive ring service Touch Settings Touch Fax Settings Touch Analog Fax Settings126 Touch Distinctive Rings127 Connecting to an adapter for your country or region 128129 Connecting to a telephone wall jack in Germany Austria, Germany, and Switzerland130 131 Connecting to a computer with a modem 132Enabling the fax function 133Using the Embedded Web Server for fax setup Setting the date and timeTurning daylight saving time on or off 134Sending a fax using the printer control panel Sending a fax using the computerSending a fax For Mac OS X version 10.5 or later usersCreating shortcuts 136Page Customizing fax settings Changing the fax resolutionMaking a fax lighter or darker Sending a fax at a scheduled timeViewing a fax log Blocking junk faxes139 Canceling an outgoing fax Understanding fax options140 Click the Block No Name Fax option141 Improving fax quality Holding and forwarding faxesHolding faxes 142Forwarding a fax 143Print Print and Forward Fax MailScanning to an FTP address using the keypad Scanning to an FTP address using a shortcut numberScanning to an FTP address Scanning to an FTP addressScanning to an FTP address using the address book Creating an FTP shortcut using the Embedded Web ServerCreating an FTP shortcut using the touch screen Click FTP Shortcut SetupUnderstanding FTP options 146147 Improving FTP quality 148Scanning to a computer or flash drive Scanning to a computer149 Click Scan Profile Click Create Scan ProfileQuick Setup Default ContentUnderstanding scan profile options Format TypeColor DuplexJpeg Quality Advanced Imaging152 Touch Scan to USB driveUnderstanding printer menus Menus list153 Default Source menu Paper menuPaper Size/Type menu 154155 Tray x Type156 Multipurpose Tray TypeConfigure MP menu Substitute Size menu157 Paper Texture menu 158Paper Weight menu Paper Loading menu159 160 Custom Types menu Custom Names menuCustom Scan Sizes menu 161Universal Setup menu 162Reports menu 163Network/Ports menu Active NIC menuStandard Network or Network x menus 164165 Smtp Setup menu 166Network Reports menu Network Card menu167 TCP/IP menu 168Wireless menu IPv6 menu169 Network/Ports  Network x  Net x Setup  Wireless AppleTalk menuNetWare menu 170LexLink menu 171Standard USB menu 172Parallel x menu 173174 Serial x menu 175176 177 Security menu Miscellaneous menuConfidential Print menu 178Disk Wiping menu 179Security Audit Log menu 180Set Date/Time menu 181Settings menu General Settings menu182 183 Keyboard184 Displayed Information185 Home screen customization186 187 Copy Settings menu 188189 Original Size190 Darkness Number of Copies Header/Footer191 192 193 Color DropoutFax Settings menu Fax Mode Analog Fax Setup menuGeneral Fax Settings 194195 Fax CoverFax Send Settings 196197 198 Fax Receive Settings 199Fax Log Settings 200Fax Mode Fax Server Setup menu Speaker Settings201 Distinctive RingsFax Server Setup 202Mail Settings menu 203204 205 206 207 FTP Settings menu 208209 210 Scan Settings Flash Drive menu211 212 213 Print Settings 214215 Print Settings Setup menu216 217 Finishing menu 218219 Quality menu 220Utilities menu 221PostScript menu 222PCL Emul menu 223224 Html menu 225Image menu 226Help menu XPS menu227 Cleaning the exterior of the printer Cleaning the scanner glassMaintaining the printer 228Cleaning the ADF separator rollers 229Adjusting scanner registration 230Touch Scanner Manual Registration Touch Exit Configuration Storing supplies231 Touch Copy Quick TestChecking the status of supplies Checking the status of supplies from a network computer232 Touch View suppliesOrdering supplies Ordering toner cartridgesOrdering a photoconductor kit 233Ordering ADF replacement parts Moving the printer to another location234 Shipping the printer 235Administrative support Setting up e-mail alertsChecking the device status 236Restoring the factory default settings Viewing reports237 Clearing jams Clearing jamsUnderstanding jam messages and locations 238Jam message numbers and how to access each jam 201 paper jams239 240 Paper jam 241242 243 244 Paper jams 245246 247 Clearing jams under the ADF cover 248249 Clearing ADF jams by lifting the scanner cover 250Clearing ADF duplex jams 251Troubleshooting Solving basic printer problemsIndicator light blinks red Understanding printer messagesClock battery Change src toCheck tray x connection Close front doorDisk Full Scan Job Canceled Fax partition inoperative. Contact system administratorFax Station Name not set up Connect xbpsFax Station Number not set up Install TrayInsert Tray Invalid PINNo analog phone line connected to modem, fax is disabled Memory full, cannot print faxesNetwork/Network No answerRestore Held Jobs? Smtp server not set up. Contact system administratorReplace x if restarting job Scan Document Too LongSome held jobs were not restored System busy, preparing resources for jobUnsupported disk Unsupported USB device, please removeInsufficient memory to support Resource Save feature Insufficient memory, some held jobs will not be restoredInsufficient memory to collate job Insufficient memory, some Held Jobs were deletedPpds font error Network x software errorSerial option x error Defective flash detectedStandard network software error Parallel port x disabledSerial port x disabled Standard parallel port disabledStandard USB port disabled USB port x disabledConfiguration change, held jobs were not restored Too many flash options installedRoutine maintenance needed Incompatible trayRemove defective disk Disk fullYy Cartridge nearly low Yy Replace cartridgeYy paper jam Yy scanner jamScanner Disabled Scanner Service ErrorService message Emulation error, load emulation optionSolving printing problems 266Confidential and other held jobs do not print Job takes longer than expected to print267 Job prints from the wrong tray or on the wrong paper Incorrect characters printTray linking does not work Large jobs do not collateSolving copy problems Unexpected page breaks occurCopier does not respond Scanner unit does not closePoor copy quality 270Solving scanner problems Partial document or photo copiesChecking an unresponsive scanner 271Scan was not successful Scanning takes too long or freezes the computerPoor scanned image quality 272Solving fax problems Partial document or photo scansCannot scan from a computer Caller ID is not shownCannot send or receive a fax 274Can send but not receive faxes 275Can receive but not send faxes Received fax has poor print quality276 Solving option problems Reset the Printer277 Make Sure the FAX Transmission Speed is not SET TOO HighInternal Solutions Port DrawersFlash memory card Hard disk with adapterSolving paper feed problems Paper frequently jamsPaper trays 279Solving print quality problems Isolating print quality problemsPaper jam message remains after jam is cleared That jammed does not reprint after you clear the jamBlank pages Characters have jagged or uneven edges281 Clipped images Ghost imagesGray background 282Check the Toner Darkness Setting Incorrect marginsPaper curl 283Print irregularities Skewed print284 Fuser MAY be Worn or DefectiveSolid black or white streaks Print is too light285 Check the Darkness Settings Print is too dark286 Toner is LOWStreaked vertical lines 287Toner is Smeared Toner Cartridge is DefectiveToner fog or background shading appears on Toner rubs off288 Embedded Web Server does not open Toner specksTransparency print quality is poor 289Contacting Customer Support 290Product information Edition notice291 Lexmark International, Inc. All rights reservedTrademarks 292Noise emission levels 293294 Power consumption Product power consumptionLaser notice Laser advisory labelPower Saver Off modeEuropean Community EC directives conformity 296Industry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaRegulatory notices for telecommunication terminal equipment 297South Africa telecommunications notice 298Using this product in Switzerland Utilisation de ce produit en Suisse299 Regulatory notices for wireless products Verwendung dieses Produkts in der SchweizUso del prodotto in Svizzera Exposure to radio frequency radiationIndustry Canada Canada Taiwan NCC RF notice statement301 Industry Canada Canada302 Statement of Limited Warranty 303Lexmark International, Inc., Lexington, KY Limited warranty Limited warranty serviceExtent of limited warranty 304305 Limitation of liabilityAdditional rights 306 Device License Agreement Lexmark Software License Agreement307 308 309 Microsoft Corporation NoticesIndex Numerics310 311 Duplexing copy jobs Fax jobs, incoming 139 print jobs312 Quality 276 faxing313 314 315 Partial document or photo scansComputer Creating shortcuts using the touch screen 316317
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13C1262, 636, 431, X464de, 13C0084 specifications

Lexmark has a reputation for producing high-quality printing solutions tailored for both home and office environments. Among its extensive range of printers, models like the Lexmark G11, G01, WH2, N11, and 63W stand out for their unique features, advanced technologies, and impressive capabilities.

The Lexmark G11 is a compact color printer designed for efficient performance and vibrant print quality. One of its key features is the use of innovative laser technology, which ensures sharp text and clear images with a resolution of up to 1200 x 1200 dpi. This model is particularly notable for its energy-efficient design, which can significantly reduce power consumption without sacrificing output quality. Additionally, the G11 includes wireless connectivity options, allowing users to easily print from mobile devices or computers without the hassle of cables.

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The WH2 is primarily known for its high-volume printing capabilities, making it suitable for larger offices that require consistent output without delays. With a robust design tailored for durability, the WH2 handles heavy workloads with ease. It supports a variety of media types, including envelopes and cardstock and features advanced security protocols to protect sensitive information during printing.

Lexmark's N11 model is engineered for those seeking an economical option without compromising on performance. This printer provides basic functionality with reliable print quality, making it an excellent choice for users who require occasional printing without the burdensome costs associated with more advanced models. The N11 operates quietly and efficiently, which is a significant advantage in home or small office settings.

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Together, these Lexmark printers offer a diverse array of functionalities tailored to meet various printing requirements, making them a reliable choice for both personal and professional use. Each model incorporates advanced technologies to enhance user experience and output quality, reflecting Lexmark's commitment to innovation in the printing industry.
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