Philips 241P3 user manual SmartControl Premium FAQs

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8.Troubleshooting & FAQs

8.2 SmartControl Premium FAQs

Q1. I change the monitor on a PC to a different one and the SmartControl Premium becomes un-usable, what do I do?

Ans.: Restart your PC and see if SmartControl Premium can work. Otherwise, you will need to remove and re-install SmartControl Premium to ensure proper driver is installed.

Q2. The SmartControl Premium functions worked well before, but it does not work anymore, what can I do?

Ans.: If the following actions were executed, the monitor driver may need to be

re-installed.

•Changed video graphic adapter to another one

•Updated video driver

•Activities on OS, such as service pack or patch

•Run Windows Update and updated monitor and/or video driver

•Windows was booted with the monitor power off or disconnected.To find out, please right click My Computer and click on Properties->Hardware-> Device Manager. If you see "Plug and Play Monitor" shows under Monitor, then you need to re-install. Simply remove SmartControl Premium and re-install it.

Q3 After installing SmartControl Premium, when clicking on SmartControl Premium tab, nothing shows up after a while or a failure message shows, what happened?

Ans.: It might be your graphic adaptor is not compatible with the SmartControl Premium. If your graphic adaptor is one of the above mentioned brands, try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Premium, and re-install it once more.

If it is still not working, we are sorry that the graphic adaptor is not supported. Please visit Philips website and check if an updated SmartControl Premium driver is available.

Q4. When I click on Product Information, only partial information is shown, what happened?

Ans.: It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/CI interface. Please try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Premium and re-install it once more.

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Contents 241P3 Table of Contents Operation Safety precautions and maintenanceTemperature 0-40C 32-95F Humidity 20-80% RH Notational Descriptions Weee Installation Package contents StartAudio input Earphone jack Basic and simple instruction on the control keys VGA20˚ Remove the 4 screw covers How does it work? Why do I need it?Except using key to scroll down, you can also Off No optimization by SmartImage What is it? SmartSharpnessPhilips SmartControl Premium First launch -WizardImage Optimization Image Optimization ECO Image Optimization OptionAuto Pivot Facoty Preset can also be called from the drop down menu Task Tray Menu Enabled Win No other alternative path available Drag and Drop WindowsOther alternative path Vista Title Bar Options Display Tune from the start menu or short cut on the desktopLeft Click Menu SmartDesktop Partition Definitions Horizontal Split Top Left side VerticalRight side Vertical Right side Vertical Even SplitUSB TFT-LCDYES 23W Energy Consumption 21W Energy Consumption12W Energy Consumption Mtbf Environmental Rohs YES EpeatISO9241-307,TUV-GS,TUV-Ergo Cabinet Color Black/Silver Finish TextureFreq kHz Resolution Freq Hz Resolution & Preset Modes Maximum ResolutionRecommended Resolution Automatic PowerSaving Automatic power saving featureLead-free Product For more information, please visitEpeat Electronic Product Benefits of Epeat2006/95/EC Low Voltage Directive 2004/108/EC EMC Directive Product also comply with the following standardsFederal Communications Commission FCC Notice U.S. Only Reorient or relocate the receiving antennaCommission Federale de la Communication FCC DeclarationPolish Center for Testing and Certification Notice Paikka/IlmankiertoVaroitus Plassering/VentilasjonErgonomie Hinweis nur Deutschland Achtung Beim AufstellenPhilips Flat Panel Monitors Pixel Defect Policy Pixels and Sub pixelsTypes of Pixel Defects Bright Dot DefectsBlack Dot Defects Total bright dot defects of all typesDark subpixel Adjacent dark subpixelsLatin America North AmericaPacific AsiaWhat is excluded? €0,09 Your Guarantee in Central and Eastern Europe Fujitsu Services OU BelarusIBA BulgariaHungary Slovakia SloveniaPC Hand LatviaBrazil Company See ASP-BRZTel 55 11 Email moacir.minozzo@aoc.com.br ArgentinaASC Medan ASC YogyaASC Surabaya ASC BaliCustomer care and warranty WHO is COVERED? What is COVERED? What is EXCLUDED? Your warranty does not coverWhere is Service AVAILABLE? Where can I GET More INFORMATION?To GET Warranty Service in Canada Your International Guarantee Dear Customer Troubleshooting No Picture Power LED not litPower on light is too strong and is disturbing Reconnect your USB peripheralsSmartControl Premium FAQs Run Windows Update and updated monitor and/or video driverTroubleshooting & FAQs Icm? Q4 How do I adjust the resolution? Q10 Can I connect my monitor to any PC, workstation or Mac? Q7 How should I clean the monitor surface?Q9 Can the Philips monitor be mounted on the wall? Troubleshooting & FAQs