Philips 17B2302Q appendix Troubleshooting, When you turn on Monitor No Color or intermittent

Additional Information

What to do if Something isn’t Working

Troubleshooting

Having trouble? Something not working? Before calling for help, try these suggestions.

HAVING THIS PROBLEM?		CHECK THESE ITEMS
No Picture		Make sure the Power cable is plugged in the wall and back of the monitor.
(Power LED not lit)		Power button on top of the monitor should be in the ON position.
		Disconnect the monitor from the power outlet for about one minute.
No Picture		Make sure the computer is turned on.
(Power LED is Amber		Make sure the monitor cable is properly connected to your computer.
or Yellow)		Check to see if the monitor cable has bent pins.
		The Energy Saving Feature may be activated. See pages 7 and 17 for details.
No Picture		Make sure the Brightness and Contrast controls are set correctly. See page 4 for details
(Power LED is Green)		Make sure the monitor cable is properly connected to your computer.
		Check to see if the monitor cable has bent pins.
		Make sure the computer Power button is on.
Screen shows		Make sure the monitor cable is properly connected to your computer. See Setting Up Guide.
		Check to see if the monitor cable has bent pins.
		Make sure the computer is turned on
	NO SYNC INPUT
when you turn on
the monitor.
No Color or intermittent		If you are using a non-VESA-DDC standard video card, turn the DDC1 / 2B feature Off. See page 8.
Black-and-White
Color appears blotchy		The picture may need degaussing. See page 6 for details.
		Remove any nearby magnetic objects.
		Face the monitor East for best picture quality.
Missing one or		Check user settings of Color Temperature. See pages 10 and 11 for details.
more colors		Make sure the monitor cable is properly connected to your computer.
		Check to see if the monitor cable has bent pins.
		Adjust Sync Input Select. See page 9 for details.
Dim Picture		Adjust the Brightness and Contrast controls. See page 4 for details.
		Check your video card and the manual instructions for it. It may be a non-VESA-DDC Standard card.
		Adjust Sync Input Select. See page 9 for details.
Picture is too large		Adjust the Horizontal and/or Vertical Size. See pages 13 and 14 for details.
or too small		Adjust the Zoom. See page 13 for details.
Edges of the picture		The geometry controls require adjusting. See page 12 for details.
are not square
Picture has a double		Eliminate the use of a video extension cable and/or video switch box.
image		Face the monitor East for best picture quality.
Picture is not sharp		Check to make sure Moire is switched off. See page 9.
		Adjust Sync Input Select. See page 9 for details.
No Audio		Make sure mute is not activated. See page 5 for details.
		Make sure the Audio-in cable is securely plugged into the monitor and the audio source.
		See pages 2 and 16 for details.
Unstable Picture		Increase your refresh rate. Consult your computer manual for details.
Windows ’95 cannot		Select “Super VGA” under STANDARD DISPLAY TYPES, or contact your video card manufacturer
find your video card		for the right drivers.

For further assistance, contact Philips at (800) 835-3506 or (423) 475-0280.

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