IBM P5 570 manual Service Agent, Advanced System Management main menu

Page 73

Figure 3-2 Advanced System Management main menu

3.3.2 Service Agent

Service Agent is an application program that operates on a p5, pSeries, or IBM RS/6000 computer and monitors them for hardware errors. It reports detected errors, assuming that they meet certain criteria for criticality, to IBM for service with no customer intervention. It is an enhanced version of Service Director™ with a graphical user interface.

Key things you can accomplish by using Service Agent for p5, pSeries, and RS/6000 are:

Automatic problem analysis

Problem-definable threshold levels for error reporting

Automatic problem reporting; service calls placed to IBM without intervention

Automatic customer notification

In addition to these features, the following are available:

Commonly viewed hardware errors: You can view hardware event logs for any monitored machine on the network from any Service Agent host user interface.

High-availability cluster multiprocessing (HACMP) support for full fallback: includes high-availability cluster workstation (HACWS) for 9076.

Network environment support with minimum telephone lines for modems.

VPD data can be sent to IBM using Performance Management.

Machines are defined by using the Service Agent user interface. After machines are defined, they are registered with the IBM Service Agent Server (SAS). During the registration process, an electronic key is created that becomes part of your resident Service Agent program. This key is used each time Service Agent places a call for service. The IBM Service Agent Server

Chapter 3. Capacity on Demand, RAS, and manageability 61

Image 73

Contents IBM Eserver p5 Technical Overview Introduction Page IBM Sserver p5 570 Technical Overview Introduction First Edition July Contents Page Page Vi p5-570 Technical Overview and Introduction Vii Trademarks Team that wrote this Redpaper PrefaceComments welcome Become a published authorGeneral description P5-570 Technical Overview and Introduction Physical package System specificationsView from the front Minimum and optional featuresProcessor card FC Description Processor card featuresDisk and media features Memory features5 I/O drawers USB diskette driveModel D10 I/O drawer Model D10 I/O drawer physical package Model D20 I/O drawer Model D11 I/O drawerModel D20 I/O drawer physical package Drawers and usable PCI slotsHardware Management Console models Value PaksSystem racks Model type conversionIBM RS/6000 7014 Model T00 Enterprise Rack IBM RS/6000 7014 Model T42 Enterprise Rack AC Power Distribution Unit and rack contentRack-mounting rules for p5-570 and I/O drawers Flat panel display options Additional options for rackHardware Management Console 7310 Model CR2 OEM rackIBM 7212 Model 102 TotalStorage Storage device enclosure Statement of direction 18 p5-570 Technical Overview and Introduction Architecture and technical overview POWER4 POWER5 POWER5 chipEnhanced SMT features Dynamic power managementSimultaneous multi-threading ST operationPOWER4 Power chip evolutionCMOS, copper, and SOI technology Processor cardsProcessor card with DDR1 memory socket layout view Processor drawer interconnect cablesPmcycles -m Processor clock rateMemory subsystem Memory placement rulesMemory restriction Memory throughput System busesRIO-2 buses and GX+ card SP bus Internal I/O subsystemPCI-X slots and adapters Graphic accelerators LAN adaptersScsi adapters Bit and 32-bit adaptersInternal hot swappable Scsi disks Internal storageInternal media devices Internal RAID optionsHot-swap disks and Linux 1 I/O drawers External I/O subsystems2 7311 Model D10 and 7311 Model D11 I/O drawers Model D11 features Model D10 features3 7311 Model D20 I/O drawer Model D20 internal Scsi cabling 4 7311 I/O drawer and RIO-2 cablingCost Optimized Performance Optimized 5 7311 I/O drawer and Spcn cablingIBM 2104 Expandable Storage Plus External disk subsystemsIBM TotalStorage FAStT Storage servers IBM 7133 Serial Disk Subsystem SSAIBM TotalStorage Enterprise Storage Server Dynamic logical partitioning Advanced Power Virtualization featureVirtualization Virtual EthernetMicro-Partitioning technology 15shows the POWER5 partitioning conceptVirtual I/O Server POWER5 PartitioningPartition Load Manager Service processorService processor extender Service processor baseIPL flow without an HMC attached to the system Boot processIPL flow with an HMC attached to the system Hardware Management ConsoleManaged systems Definitions of partitionsProfiles Hardware requirements for partitioning System Management ServicesSpecific partition definitions used for Micro-Partitioning 17 System Management Services main menu Boot optionsDVD-ROM, DVD-RAM Additional boot optionsSecurity Operating system requirementsAIX 5L Linux support LinuxCapacity on Demand, RAS, and manageability Way 1.65 GHz POWER5 processor card Processor Capacity Upgrade on Demand methodsWay 1.9 GHz POWER5 processor card with DDR1 memory slots Way 1.9 GHz POWER5 processor card with DDR2 memory slotsCapacity Upgrade on Demand for memory Capacity Upgrade on Demand for memory feature codes How to report temporary activation resourcesFault avoidance Reliability, availability, and serviceabilityTrial Capacity on Demand Permanent monitoring First Failure Data CaptureMutual surveillance Self-healing Memory reliability, fault tolerance, and integrityEnvironmental monitoring 5 N+1 redundancy Fault masking Resource deallocation Dynamic or persistent deallocationError indication and LED indicators ServiceabilityManageability Concurrent MaintenanceAdvanced System Management Interface Advanced System Management main menu Service AgentService focal point Service Update Management Assistant3 p5 Customer-Managed Microcode Cluster CSM V1.4 on AIX and Linux planned 4Q04 CSM value pointsOther publications IBM RedbooksOnline resources Help from IBM How to get IBM Redbooks68 p5-570 Technical Overview and Introduction Page IBM Eserver p5 Technical Overview Introduction