IBM SC32-P020-00 manual Appendix A. Getting help and technical assistance, Before you call

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Appendix A. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This chapter contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your xSeries or IntelliStation® system, and whom to call for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself:

vCheck all cables to make sure that they are connected.

vCheck the power switches to make sure that the system is turned on.

vUse the troubleshooting information in your system documentation, and use the diagnostic tools that come with your system.

vGo to the IBM Support Web site at http://www.ibm.com/pc/support/ to check for technical information, hints, tips, and new device drivers.

vUse an IBM discussion forum on the IBM Web site to ask questions.

You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your system and software. The information that comes with your system also describes the diagnostic tests that you can perform. Most xSeries and IntelliStation systems, operating systems, and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the information for the operating system or program.

Using the documentation

Information about your IBM xSeries or IntelliStation system and preinstalled software, if any, is available in the documentation that comes with your system. That documentation includes printed books, online books, README files, and help files. See the troubleshooting information in your system documentation for instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.ibm.com/pc/support/ and follow the instructions. Also, you can order publications through the IBM Publications Ordering System at http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.

Getting help and information from the World Wide Web

On the World Wide Web, the IBM Web site has up-to-date information about IBM xSeries and IntelliStation products, services, and support. The address for IBM xSeries information is http://www.ibm.com/eserver/xseries/. The address for IBM IntelliStation information is http://www.ibm.com/pc/intellistation/.

© Copyright IBM Corp. 2002

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Contents Users Guide Page User’s Guide Page Contents Iv IBM xSeries 255 Type 8685 User’s Guide Safety To Connect To Disconnect Do not Viii IBM xSeries 255 Type 8685 User’s Guide Statement IBM xSeries 255 Type 8685 User’s Guide Safety Xii IBM xSeries 255 Type 8685 User’s Guide Introducing the xSeries 255 Type 8685 server Related publications Features and specifications Features and specificationsWhat your server offers Introducing the xSeries 255 Type 8685 server Reliability, availability, and serviceability Front view Server controls and indicatorsTower and rack models IBM xSeries 255 Type 8685 User’s Guide Rear view Turning on the server Server power featuresTurning off the server Standby mode ServerGuide CD Configuring your serverConfiguration/Setup Utility SCSISelect Utility programStarting the Configuration/Setup Utility program Using the Configuration/Setup Utility programSystem Summary Product Data Power-on PasswordAdministrator Password System InformationStart Options Advanced SetupSystem Partition Visibility Core Chipset Control Memory SettingsIntegrated System Management Processor Settings Error LogsAdditional Configuration/Setup Utility menu choices Power-on password Using passwordsStarting the SCSISelect utility program Using the SCSISelect utility programChoices available from the SCSISelect menu IBM xSeries 255 Type 8685 User’s Guide Using the ServerGuide CD Following is a summary of ServerGuide features Features at a glanceSetup and configuration overview Setting up or updating multiple servers Typical NOS installationSystem Partition Installing your NOS without ServerGuide IBM xSeries 255 Type 8685 User’s Guide Before you call Appendix A. Getting help and technical assistanceSoftware service and support Hardware service and support Warranty period Appendix B. Warranty informationProblem determination Checking software Warranty service and supportPurchasing additional services International Warranty ServiceWarranties of ANY Kind Appendix B. Warranty information Americas Brazil Part 2 Country-unique TermsCAMBODIA, LAOS, and Vietnam EUROPE, Middle EAST, Africa Emea Following Terms Apply to the Country Specified Egypt Italy IBM xSeries 255 Type 8685 User’s Guide Edition notice Appendix C. NoticesImportant notes TrademarksAvis de conformité à la réglementation d’Industrie Canada Industry Canada Class a emission compliance statementTaiwanese Class a warning statement European Union EMC Directive conformance statementAppendix C. Notices IBM xSeries 255 Type 8685 User’s Guide Index Scsi Page IBM
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