IBM SC32-P020-00 manual Appendix B. Warranty information, Warranty period, Problem determination

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Appendix B. Warranty information

This section contains information about your warranty period and the service and support that are provided by your warranty.

Warranty period

The warranty period varies by machine type and country or region.

Contact your place of purchase for warranty service information. Some IBM Machines are eligible for on-site warranty service depending on the country or region where service is performed.

Prior to on-site warranty service, you are required to go through problem determination with an IBM service specialist call center technician.

A warranty period of 3 years on parts and 1 year on labor means that IBM will provide warranty service without charge for:

1.parts and labor during the first year of the warranty period

2.parts only, on an exchange basis, in the second and third years of the warranty period. IBM will charge you for any labor it provides in performance of the repair or replacement.

The IBM Machine Warranties Web site at http://www.ibm.com/servers/support/machine_warranties/ contains a worldwide overview of the IBM Statement of Limited Warranty for IBM Machines, a glossary of terms used in the Statement of Limited Warranty, Frequently Asked Questions (FAQ), and links to Product Support Web pages. The IBM Statement of Limited Warranty is available from this Web site in 29 languages in Portable Document Format (PDF).

Machine - IBM xSeries 255 Type 8685

Country or region	Warranty period	Service delivery method

Japan	Parts - 3 years, labor - 1	On-site
	year

Worldwide	3 years	On-site

Problem determination

Prior to on-site warranty service, you are required to go through problem determination with an IBM service specialist call center technician. The service specialist will run diagnostic tests on the hardware and check the software.

Running diagnostics

The IBM service specialist will help you determine whether your equipment is functioning as specified. It might be necessary to isolate the failing xSeries, Netfinity®, or IntelliStation system; IBM component; or both from any active production environment to run diagnostics and perform defect-isolation programs. You are responsible for making the system, IBM component, or both available for running diagnostics and defect-isolation programs.

© Copyright IBM Corp. 2002

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Contents Users Guide Page User’s Guide Page Contents Iv IBM xSeries 255 Type 8685 User’s Guide Safety To Connect To Disconnect Do not Viii IBM xSeries 255 Type 8685 User’s Guide Statement IBM xSeries 255 Type 8685 User’s Guide Safety Xii IBM xSeries 255 Type 8685 User’s Guide Introducing the xSeries 255 Type 8685 server Related publications Features and specifications Features and specificationsWhat your server offers Introducing the xSeries 255 Type 8685 server Reliability, availability, and serviceability Server controls and indicators Front viewTower and rack models IBM xSeries 255 Type 8685 User’s Guide Rear view Turning on the server Server power featuresTurning off the server Standby mode Configuration/Setup Utility Configuring your serverSCSISelect Utility program ServerGuide CDUsing the Configuration/Setup Utility program Starting the Configuration/Setup Utility programSystem Summary Administrator Password Power-on PasswordSystem Information Product DataAdvanced Setup Start OptionsSystem Partition Visibility Integrated System Management Processor Settings Memory SettingsError Logs Core Chipset ControlAdditional Configuration/Setup Utility menu choices Power-on password Using passwordsStarting the SCSISelect utility program Using the SCSISelect utility programChoices available from the SCSISelect menu IBM xSeries 255 Type 8685 User’s Guide Using the ServerGuide CD Following is a summary of ServerGuide features Features at a glanceSetup and configuration overview Typical NOS installation Setting up or updating multiple serversSystem Partition Installing your NOS without ServerGuide IBM xSeries 255 Type 8685 User’s Guide Before you call Appendix A. Getting help and technical assistanceSoftware service and support Hardware service and support Appendix B. Warranty information Warranty periodProblem determination Checking software Warranty service and supportPurchasing additional services International Warranty ServiceWarranties of ANY Kind Appendix B. Warranty information Americas Brazil Part 2 Country-unique TermsCAMBODIA, LAOS, and Vietnam EUROPE, Middle EAST, Africa Emea Following Terms Apply to the Country Specified Egypt Italy IBM xSeries 255 Type 8685 User’s Guide Edition notice Appendix C. NoticesImportant notes TrademarksAvis de conformité à la réglementation d’Industrie Canada Industry Canada Class a emission compliance statementTaiwanese Class a warning statement European Union EMC Directive conformance statementAppendix C. Notices IBM xSeries 255 Type 8685 User’s Guide Index Scsi Page IBM