IBM SC32-P020-00 manual Warranty service and support, Checking software

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Checking software

The IBM service specialist will help you ensure that the correct BIOS code, firmware, device drivers, and other supporting IBM software are installed and correctly configured. It might be necessary to manually gather information about the relevant software levels or run IBM-approved utility programs to gather this information. It might be necessary to isolate the failing system from any active production environment to gather this information. You are responsible, with assistance from the service specialist, for gathering this information. The IBM Statement of Limited Warranty does not include on-site assistance with this activity.

Warranty service and support

With the original purchase of an IBM xSeries or IntelliStation system, you have access to extensive service and support. During the IBM Machine warranty period, you may call IBM or your reseller for problem-determination assistance under the terms of the IBM Statement of Limited Warranty.

The following services are available during the warranty period:

vProblem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

vIBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service, either on-site or at an IBM service center as determined by IBM.

vEngineering Change management - Occasionally, there might be changes that are required after a product has been shipped from IBM. In those instances, IBM will make Engineering Changes (ECs) available that apply to your hardware.

vCustomer replaceable units (CRUs) - Some parts of IBM xSeries and IntelliStation systems are designated as customer replaceable units. IBM ships CRUs to you for replacement by you. CRUs include keyboards, monitors, memory, diskette drives, hard disk drives, and mice (this list is not inclusive of all CRUs).

The following items are not covered under warranty service:

vReplacement or use of non-IBM parts. All IBM parts contain a 7-character identification in the format IBM FRU XXXXXXX.

vIdentification of software problem sources.

vInstallation of customer replaceable units (CRUs).

vInstallation and configuration of BIOS code, firmware, or device drivers that are designated as customer installable.

See the IBM Statement of Limited Warranty for a full explanation of IBM warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

Please have the following information ready when you call:

vThe machine type and model of your IBM hardware product (if available)

vSerial numbers of your IBM hardware products

vA description of the problem

vThe exact wording of any error messages

vHardware and software configuration information

32IBM xSeries 255 Type 8685: User’s Guide

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Contents Users Guide Page User’s Guide Page Contents Iv IBM xSeries 255 Type 8685 User’s Guide Safety To Connect To Disconnect Do not Viii IBM xSeries 255 Type 8685 User’s Guide Statement IBM xSeries 255 Type 8685 User’s Guide Safety Xii IBM xSeries 255 Type 8685 User’s Guide Introducing the xSeries 255 Type 8685 server Related publications Features and specifications Features and specificationsWhat your server offers Introducing the xSeries 255 Type 8685 server Reliability, availability, and serviceability Front view Server controls and indicatorsTower and rack models IBM xSeries 255 Type 8685 User’s Guide Rear view Server power features Turning on the serverTurning off the server Standby mode SCSISelect Utility program Configuring your serverConfiguration/Setup Utility ServerGuide CDStarting the Configuration/Setup Utility program Using the Configuration/Setup Utility programSystem Summary System Information Power-on PasswordAdministrator Password Product DataStart Options Advanced SetupSystem Partition Visibility Error Logs Memory SettingsIntegrated System Management Processor Settings Core Chipset ControlAdditional Configuration/Setup Utility menu choices Using passwords Power-on passwordUsing the SCSISelect utility program Starting the SCSISelect utility programChoices available from the SCSISelect menu IBM xSeries 255 Type 8685 User’s Guide Using the ServerGuide CD Features at a glance Following is a summary of ServerGuide featuresSetup and configuration overview Setting up or updating multiple servers Typical NOS installationSystem Partition Installing your NOS without ServerGuide IBM xSeries 255 Type 8685 User’s Guide Appendix A. Getting help and technical assistance Before you callSoftware service and support Hardware service and support Warranty period Appendix B. Warranty informationProblem determination Warranty service and support Checking softwareInternational Warranty Service Purchasing additional servicesWarranties of ANY Kind Appendix B. Warranty information Part 2 Country-unique Terms Americas BrazilCAMBODIA, LAOS, and Vietnam EUROPE, Middle EAST, Africa Emea Following Terms Apply to the Country Specified Egypt Italy IBM xSeries 255 Type 8685 User’s Guide Appendix C. Notices Edition noticeTrademarks Important notesIndustry Canada Class a emission compliance statement Avis de conformité à la réglementation d’Industrie CanadaEuropean Union EMC Directive conformance statement Taiwanese Class a warning statementAppendix C. Notices IBM xSeries 255 Type 8685 User’s Guide Index Scsi Page IBM
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