Xerox 9203, 9202, 9201 manual Troubleshooting Workflow Scanning

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Troubleshooting 24

Troubleshooting: Workflow Scanning

If you are experiencing problems with Workflow Scanning, first verify that the device is connected on the network and functioning as a printer by performing the following activities:

Check the network cable at the back of the device.

Send a test print from your PC to the device.

If connected via TCP/IP try a PING from your workstation to the device.

Is the device functioning on the network as a printer?

Configure your device on the network or resolve any networking issues before attempting to use the Workflow Scanning feature. For instructions to configure the device on the network see Enable TCP/IP and HTTP at the Device on page 2-5.

Ensure Workflow Scanning is installed properly on the device.

At the device, verify that you have a Workflow Scanning button on the device screen interface and that this is not grayed out or unavailable.

It may be necessary to press the Services button to view the Workflow Scanning button on screen.

Is the Workflow Scanning Button Available on the Device?

If there is no Workflow Scanning button available on the device, install the Scanning Kit and configure the Workflow Scanning feature. For instructions, refer to Workflow Scanning on page 10-1.

Note

If you have installed Workflow Scanning but the button is grayed out or unavailable, at the device press the Log In / Out button. Enter the Administrator’s User Name (default is [1111]), touch [Next], enter Password (default is [1111]), touch [Enter], touch the Tools tab, and touch User Interface Settings. Touch Service Enablements, then Workflow Scanning, set the service to Enable, and touch Save. Reboot the device with the Power On/Off button. For instructions on use of the Power On/Off button, click the Previous Menu button at the top of this page, then click the button labeled Power On/Off Button.

When you perform a scan, a Scan Confirmation Report prints (if it has been enabled). The Scan Confirmation Report will report a job status of SUCCESS or FAILED.

System Administrator Guide

24-1

Image 239
Contents ColorQubeTM 9201/9202/9203 Page Table of Contents CentreWare Internet Services Print Drivers Authentication Scan to Home LAN Fax Index ColorQube 9201/9202/9203 Xerox ColorQube Series Introduction1Related Information Sources Customer SupportFront View Device ConnectionInserting the SIM Card Rear ViewInitial Connection Welcome Page and Installation WizardsDevice Control Panel Overview Administrator Access Complete the Installation WizardEthernet Port Ethernet ConfigurationEnable TCP/IP and Http at the Device Setting the Ethernet speed at the deviceAccess Internet Services CentreWare Internet ServicesQuick Setup System ConfigurationWelcome screen will display Header Panel Menu Panel How to verify the IP Address Setup HttpTouch Subnet and Gateway Configure Protocols with Internet ServicesAt the Device Touch IP Address/Host NameInstall Printer Drivers Configure additional purchased optionsNew Password General SetupAdministrator Tools Password How to change the Administrator PasswordHow to Print a Configuration Report ConfigurationConfigure Print Protocols Configure ServicesTo Clone a Device CloningTo Verify the Software Version Click on the I Have a Cloning File button Image SettingsTo Install the Clone File on Another Device Flate Compression Tiff Tagged Image File Format SettingsTouch the Workflow Scanning icon XPS SettingsAccessing Image Settings Click on the Workflow Scanning linkJob Deletion InternationalizationInformation Checklist Extensible Service SetupSMart eSolutions Supplies Assistant SMart eSolutions InformationEnergy Saver Meter AssistantTo Edit or Delete a Recipient Address To Set up an Alert Notification GroupAlert Notification To Assign Notification Alerts to a GroupLocal UI Alerts To Set up a Billing Meter Read AlertTo Set up the Local UI Alert Billing Meter Read AlertsBilling Information and Usage Counters Enabling the feature at a TCP/IP Networked WorkstationTouch Service Settings Touch Job Sheets Touch Banner Sheets Saving and Reprinting JobsClick on the Reprint Saved Jobs link Backup Saved JobsRestore Saved Jobs Online / OfflineSnmp Simple Network Management Protocol Touch Network Settings Touch Online/OfflineTouch Accounting Settings Touch Accounting Mode Auxiliary Foreign Device Interface KitConfigure Snmp Community Names Click on the Machine Software link Software Upgrade via Network ConnectionPrepare for the Upgrade UpgradesAt your Workstation Manual UpgradeSoftware Upgrade Auto Before You StartSet the Auto Upgrade Time General Setup Enable Http on the device CentreWare Internet ServicesAlerts Access Internet ServicesStatus Description and AlertsUsage Counters Rebooting the deviceConsumables Billing InformationActive Jobs ColorQube Stick Cleaning Unit Document Feeder Feed RollerJobs TraysNormal Print PrintSaved Jobs Description Configuration OverviewClick on the Configuration Overview link PropertiesTo create a clone file General SetupConfiguration CloningTo Install a Clone file Image SettingsInternationalization Mail Alerts Extensible Service SetupAlert Notification Local UI Alerts To Assign Notification Alerts to a GroupLow Supply Warning Other features and ServicesTo Edit Xerox or Administrator Support Contact Details SupportNetwork Installation Enter a Static IP Address TCP/IP SettingsConfigure Static Addressing using the Device Information ChecklistTouch Alternate DNS Servers if required Touch Advanced Settings Touch ContinueDNS/DDNS Configuration Touch TCP/IP Settings Touch Preferred DNS ServerInstallation via Dhcp Dynamic Host Configuration Protocol Configure Dynamic AddressingDomain Name Configure TCP/IP Settings using Internet ServicesDNS Configuration IPv4IPv6 Zero-Configuration NetworkingManual Address Options Default Dhcp Dynamic Host Configuration Protocol SettingsCheck to enable Prefer IPv6 Address over IPv4 Supporting LPR PrintingConfigure Raw TCP/IP Printing Configure SLP Click on the Edit Snmp v1/v2c Properties button Configure Snmp v1/v2cConfigure Snmp Configure Microsoft NetworkingEnabling AppleTalk on the device Configure Wins if usedAppleTalk Create an IPP Printer Internet Printing Protocol Enable Port 9100 as additional support for Http IPP printingCreate an IPP Printer at your Workstation Install the Printer DriverInternet Services Click Start, Settings, then Printers Windows XP Configure TCP/IP and SLP SettingsSupporting LPR Printing Configure Raw TCP/IP PrintingCreate an IPP Printer Internet Printing Protocol Right-click on the Local Area Connection icon From the Start menu select Printers and Faxes To Access Internet ServicesColorQube 9201/9202/9203 At the Macintosh Workstation Install the Print DriverApple Talk Enabling AppleTalk on the deviceApple Macintosh TCP/IP Click InstallInstructions for Version 10.x OS Select the PPD PostScript Printer Definition Select Printing Select Change SetupEnabling TCP/IP on the device Set up LPR Line Printer Remote Printing in Mac OSX Bindery Settings Configure NetWare SettingsNetWare Directory Services NDS Service Advertising Protocol SAPNDPS/NEPS Create a Device Description Procedures to Enable PortAS400 Raw TCP/IP Printing to Port Library Library name AS400 Printing using LPR Crtoutq OptionalCreating a remote queue LPR on the AS400 Network Installation Select the Printers and Plotters icon Configure the ClientHP-UX Client Version GUI MethodSelect File Exit Select File Exit Sam SolarisTty Method SCO Unix Environment To Configure your Solaris 2.x ClientSelect BrowsePrinters Select EditAddAccess to Printer Printer Name queuename Remote Printer r Hostname hostname Set up for a SCO Unix ClientSelect HostExit Select File Close this directory Cups Installing Cups on the Unix workstationDebian format Installing the Xerox PPD on the workstationTar format RPM formatColorQube 9201/9202/9203 Network Installation Print Drivers Windows 2000/2003 Server Xerox Printer InstallerVerify that Print Services for Unix is loaded To print a Configuration Report, go to the DeviceSelect Create a New Port Configure the Print DriverAdd the Printer Close the Add/Remove Programs windowSelect Printers Windows 2000 ProfessionalConnect to an Existing Print Queue Create a New Print Queue From the Start menu, select Settings then PrintersFrom the Start menu, select Control Panel and then Printers Select Add a Printer Create a New Print Queue on Windows XP Configure the Print Driver Click on Browse for a Printer and click on Next Windows VistaVerify that LPR Port Monitor is Loaded Configure the Printer DriverClick on the Installable Options At the Macintosh Workstation Install the Print DriverApple Macintosh Instructions for 10.x OSClick Apply Changes Double-click the Printer Setup Utility iconClick Installable Options Select Xerox from the Printer Model listAuthorization Overview Authentication7Authentication Overview 3 Authentication Configuration Wizard Network AuthenticationAuthentication Configuration Wizard Admin PasswordAuthentication Configuration for Kerberos Solaris Authentication ConfigurationAuthentication Configuration for Kerberos Windows 2000/2003 Information Checklist Authentication Configuration for NDS NovellPress the Machine Status button Custom Access Authentication Configuration for LDAP/LDAPS Set Authentication to control access to individual Services Configure Contexts for Ldap Configure Filters for LdapSelect the Device Access tab Configure Authorization Access by groups for LdapLocal Authentication Adding User Accounts at the Device 802.1X AuthenticationTouch Security Settings Touch User / Administrator Accounts Configure 802.1X with Internet Services EnableCheck the Enable 802.1X box Xerox Secure AccessSecure Access and Accounting Configure Authentication Enable Web User Interface Authentication Configure your Ldap Server Using Secure AccessColorQube 9201/9202/9203 Authentication Security @ Xerox User Data Encryption Security8User Information Database To Disable User Data EncryptionSetup Must contain at least 1 number Password SettingsAdmin Password New PasswordIP Filtering Reset PolicyDefining IP Filtering with the Define IP Filter Rule dialog Audit LogEvent ID View the Audit Log FileIIO Status Event DescriptionCompletion Status Identify the PC or UserEntry Data Machine Digital Certificate Management Creating a Digital Certificate Click on the Upload Certificate button Enable Secure Http SSLDefine Policy Security Policies To enable IP SecIP Sec Host Groups Disable IP Sec at the deviceActions Protocol GroupsIf you Selected Manual Keying as the Keying Method Select Save Target As Install a Root CertificateTrusted Certificate Authorities Request a Machine Root CertificateTo view Overwrite Status at the Device Immediate Image OverwriteOverview Immediate Image Overwrite StatusTouch Image Overwrite Security, then Immediate Overwrite Disabling or Enabling Immediate Image OverwriteAt the Device Perform an Image Overwrite at the Device On Demand OverwriteTouch On Demand Overwrite Perform an Image Overwrite over the NetworkClick on the On Demand Overwrite link Schedule a Daily OverwriteSecurity PostScript R Passwords Security Extensible Services Setup Extensible Services Setup Scan to PC Desktop Workflow Scanning User AuthenticationFreeFlow SMARTsend scanning services Workflow ScanningFile Transfer Protocol FTP Configure a Scan Filing LocationDevice Authentication Template Considerations when using SMARTsendEnter the Scan Repository Details via Internet Services Touch the Workflow Scanning tab NetWare NCP NetWare Core ProtocolGo to the Device System Administrator Guide 10-5 Server Message Block SMB Configure General Settings Write down the path and filename as you will need it later HTTP/HTTPSSystem Administrator Guide 10-9 Optional Step Configure General Settings Template Distribution Repositories Configuring the Default TemplateConfirmation Sheet Distribution TemplatesTo Add a New Filing Destination Filing OptionsFile Other Options Workflow Scanning Image SettingsCompression Capability Apply Factory Defaults SettingsSupply remote server addressing and login credentials Set up Remote Template Pool Repository10-16 System Administrator Guide Additional Requirements for Scan to Home with no Ldap Query Scan to Home11Additional Requirements for Scan to Home via Ldap Query No Ldap Query Enable and Configure Scan to HomeLdap Query Subdirectory Use Scan to Home11-4 System Administrator Guide Scan to Mailbox Enable Scan to MailboxConfigure Scan to Mailbox Select Mailboxes Use Scan to MailboxTouch File Format 12-4 System Administrator Guide Mail Addressing Mail AuthenticationMail13 Configure an Smtp Server on the device Enable E-mailVerify or Configure your TCP/IP Domain Name if necessary General Configure General E-mail SettingsScan to E-mail Advanced SettingsLayout Adjustment Addressing Internal Address Book Ldap Configuring Public and Internal Address Books LdapMail Image Settings Filing OptionsLdap Addressing To map the Ldap fields ContextsUser Mappings Touch Address Book Configuring the From AddressPublic Address Book Addressing Public Address BookTouch Search Create a Public Address Book13-10 System Administrator Guide Internet Fax Addressing Using Mixed Size OriginalsInternet Fax Authentication and Authorization Internet FaxTo Configure a Domain Name Enable Internet FaxConfigure a Domain Name and Smtp Address Enter the Login Name and Password details Configure an Smtp AddressConfigure POP3 Settings Internet Fax Receive Settings Configure General Internet Fax SettingsInternet Fax Addressing From AddressReceipt of Internet Fax Messages 14-6 System Administrator Guide Hardware Install the Fax Hardware KitEmbedded Fax Server Fax and Embedded FaxComplete the Fax Setup Screens Touch Service Settings Touch the Fax Service Settings Configure Fax SettingsDeferred Fax Setup Touch Line 1 or Line 2 Setup Touch the Fax Country SettingLAN Fax Enable LAN Fax Windows Printer DriversConfigure the Printer Driver Automatically Click on Bi-Directional SetupMac OS Users Use the FeatureConfigure the Printer Driver Manually Windows At your WorkstationClick on the required Cover Sheet Paper Size Setting up a Cover SheetSetup Fax Options Add Recipient from PhonebookUser Preferences Setup Phone book Preferences Click on PreferencesPersonal Phonebook Shared PhonebookReprint Saved Jobs Enable Reprint Saved JobsClick on the Reprint Saved Jobs link Select Enablement Windows Operating Systems Enable Reprint Saved Jobs in your Printer DriverManage Folders Create New FolderSelect Manage Folders Saving a JobModify or Delete Folder Select Create New FolderUsing CentreWare Internet Services Using the Print DriverSystem Administrator Guide 17-5 17-6 System Administrator Guide Validation Options Custom ServicesWSD Web Services for Devices Enable Validation OptionsEnable WSD Web Services for Devices Xerox Standard Accounting Create a User Account and Set Usage Limits Enable Xerox Standard AccountingCreate a Group Account Embedded Fax Receive Using XSA at the deviceNetwork Images Sent Fax Images SentAccount example Create a General AccountPrint a Usage Report Enable XSA in your Windows Print DriverGenerate Report and Reset User Limits Select Properties Select ConfigurationTo make a Back-up file Enable XSA in your Apple Macintosh Print DriverMac OS To Restore Settings or Clone Settings to Another Device 19-8 System Administrator Guide Network Accounting Enable and Configure Network AccountingAuthentication Disabled To Enable the Network Accounting feature at the DeviceConfigure Network Accounting Authentication EnabledWindows XP, Vista Enable Network Accounting in your Windows Print DriverEnable Network Accounting in your Mac Print Driver WindowsTest Network Accounting Secure Access and Accounting Xerox Secure AccessConfigure Authentication Access Authentication ConfigurationPersonalisation Configure Xerox Secure Access on the DeviceClick Save or Close Personalization Click Save or Close Authorization ConfigurationUse Secure Access 21-6 System Administrator Guide Software Upgrade via Network Connection Software UpgradeWhen Should I Upgrade the Software? How Do I Upgrade the Software?View the Software Version Upgrade via Internet ServicesProcedure System Software VersionAuto Upgrade Set the Auto Upgrade Time Server Fax Server Fax Authentication and AuthorizationConfigure a Fax Repository using FTP Enable Server FaxConfigure a Server Fax Filing Location Repository Select either IP Address or Host Name Enter the Fax Repository Details via Internet ServicesConfigure a Fax Repository using SMB Configure a Fax Repository using HTTP/HTTPS 23-6 System Administrator Guide Configure a Fax Repository using Smtp 23-8 System Administrator Guide Is the Workflow Scanning Button Available on the Device? TroubleshootingTroubleshooting Workflow Scanning Is the device functioning on the network as a printer?Scanning via NCP NetWare Core Protocol Scanning via FTPScanning via Https Troubleshooting E-mailEnsure E-mail is Installed Correctly Scanning via SMB Server Message BlockWas E-mail Received at the Smtp Server? Was the E-mail Settings Correctly Configured?Are the Internet Fax Settings Correctly Configured? Troubleshooting Internet FaxSmtp items to check POP3 ErrorsIs the Fax Button Available on the Device? Troubleshooting Server FaxEnsure Server Fax is Installed Correctly Is the device functioning? Troubleshooting Embedded FaxAre the Server Fax Settings Correctly Configured? Ensure Network Accounting is installed correctly Troubleshooting Network AccountingEnsure Embedded Fax is Installed Correctly Ensure the Fax Settings are Correctly ConfiguredDynamic IP Addressing and Network Accounting Power On/Off ButtonUnicode Font Management Utility and Unicode24-12 System Administrator Guide Numerics IndexDefault Dhcp Dynamic Host Configuration Protocol Settings NDPS/NEPS Save Job for Reprint, 3-13 Saved Jobs ColorQube 9201/9202/9203 ColorQube 9201/9202/9203
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9202, 9201, 9203 specifications

The Xerox 9201, 9202, and 9203 copiers, introduced during the late 1970s and early 1980s, represent a significant leap in office automation technology. These models were part of Xerox's innovative line of copiers, catering to various business needs through their unique features and capabilities.

One of the cornerstone technologies behind the Xerox 9200 series is xerography, a process developed by Chester Carlson in the 1930s. The photocopiers use a dry electrophotographic process, which relies on a photosensitive drum, enabling high-quality and high-speed copying. This technology championed the transition from traditional printing methods to more efficient office practices, revolutionizing how documents were reproduced.

The Xerox 9201 was known for its robust capability to handle a significant volume of copies, appealing primarily to mid-sized organizations. It boasted an impressive speed of up to 80 copies per minute, catering to high-demand settings without compromising the quality of output.

The Xerox 9202 was an enhancement over its predecessor, introducing more advanced features such as automatic document feeding, which significantly reduced manual handling and increased productivity. It also supported various paper sizes, making it versatile for different tasks, from simple memos to full-size reports. Additional capabilities included collating, sorting, and stapling, allowing users to complete comprehensive document preparation in a single pass.

The Xerox 9203 further built upon these advancements, offering even faster copying speeds of up to 100 copies per minute. It also allowed for electronic sorting and featured an integrated mail room solution ideal for larger organizations. The 9203’s user interface was designed for ease of use, paving the way for accessible technology in the workplace.

All three models leveraged advanced optics and imaging technology to ensure sharp, clear reproductions. The capacity for duplex printing was a notable feature, enabling users to print on both sides of the paper, which not only saved resources but also contributed to environmentally friendly practices.

Overall, the Xerox 9200 series exemplified the transition towards multifunctional copiers that incorporated advanced features for efficiency, quality, and ease of use in office environments. Their impact on the industry helped shape modern photocopying, setting the benchmark for future models through their blend of technology and practicality. These machines remain a testament to Xerox's legacy in imaging technology and office automation.