Xerox XK35C, XK25C manual Printer Problems, Printer does not, Paper does not feed, Into the printer

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Printer Problems

Symptom

Cause and Solution

 

 

The printer does not

The USB or parallel cable is not

print.

connected properly.

 

The USB or parallel cable is defective.

 

Swap the cable with one known to work.

 

If necessary, replace the cable.

If using a parallel cable, ensure that it is

3compliant with the IEEE 1284 standard.

The printer port is configured incorrectly. Check Printer Setting in Windows to make certain that the print job is being sent to the correct port (for example, LPT1).

A paper jam has occurred. See Section

36 Troubleshooting/Clearing Jams.

 

The printer may be configured incorrectly

 

within the PC application. Check the

 

application to verify that all print settings

 

are correct.

 

The printer driver may be

 

incorrectly installed. Remove the

 

existing printer driver, and re-install the

 

printer driver. See Section 1 Getting

 

Started/Uninstalling Software. Try

 

printing a test page.

 

 

 

The paper does not feed

Paper has not been loaded properly.

into the printer.

Remove and re-insert the paper

 

correctly. See Section 1 Getting

 

Started/Loading Paper.

 

There is too much paper in the Automatic

 

Paper Feeder. Remove some paper.

 

 

 

 

ª

Troubleshooting 61

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Contents WorkCentre XK35c/25c User Guide Page Table of Contents Maintenance PrintingScanning CopyingAppendix TroubleshootingIndex This page intentionally left blank Iv Table of Contents Safety Notes PrefacePage Preface Safety Notes Care of Your3WorkCentre Helpful HintsWorkCentre Location Supplies SuppliesPreface Xii Preface System Requirements Getting Started Components Control Locations Lower left back of machine Resolution Control PanelContrast Media TypeDiagnostic Special Copy Press to set an optionDisplay LEDs Percent buttonMenu Stop/CancelStart Setup 3Attach a printer cable 000 Installing & Aligning Ink Cartridges Installing & Aligning the Ink Cartridges Installing & Aligning the Ink Cartridges Using the Automatic Paper Feeder APF Loading PaperUsing the Automatic Paper Feeder/Loading Loading EnvelopesUsing the Paper Tray Changing Ink Cartridges Using the Menu ButtonAligning Ink Cartridges Setting Paper Size Using the Control Panel Testing the Print NozzlesPaper Guidelines Paper Selection Guidelines for Special Paper and other Media Transparencies and glossy photo paperInstalling Software Overview of WorkCentre SoftwareGeneral Installation Installation for Windows 3.1X …Installation for Windows 95/98 or Windows NT 4.0 … General Installation …Uninstalling Software WindowsWindows 95/98, or Windows NT Select Start ProgramsPrinting Printing a Document From an Application Printer Settings Windows 95/98 and 3.1x Printer Settings Windows NT 4.0 Printer SettingsPrinter Properties Tabs Printer Properties Buttons & IconsThis page intentionally left blank Printing Scanning Scanning Starting the Scan ProcessPage Scanner Tab Menus Using the Tab MenusTab Menu Image Window Copying Features Making a single Copy Adjusting Resolution Using the Copy Menu FeaturesAdjusting Contrast or Color Intensity Setting Special Copy Features Selecting Media TypeChoosing Colour or B&W Mode Enlarging or Reducing the ImageUsing the Menu Button Changing the Number of CopiesThis page intentionally left blank Copying Maintenance Managing the Ink Cartridges Clean Print Head ProcedureTips for your ink cartridges Maintenance To clean the Print Head Nozzles from your PC Maintenance Cleaning the Cartridge Carrier Contacts Replacing the Ink Cartridge Page Cartridge Alignment Click Align CartridgesPage Page Starting the Xerox WorkCentre Control Program Xerox WorkCentre Control ProgramSelect StartPrograms Using the Status tab Xerox WorkCentre Control Program Tab MenusCleaning the Scanning Glass Troubleshooting Clearing Jams Paper Jams While the WorkCentre is PrintingTips for Avoiding Paper Jams 3Stop Display Error CodesStop Printer Problems Printer does notPrint Paper does not feedPart of the printed Is blankPrinter prints Wrong data, or it printsSelect Start Settings Printers . Click Paper constantlyJams Printing is too slowPrint Quality Problems Characters with white LinesIncorrect format or Characters do not alignVertical straight lines are Not smooth in tablesBorders, and graphs Printed color does notPrinter power is on, but Color print quality isPoor Nothing printsPrinter Quality Problems Paper Feeding Problems Paper skews or buckles Transparencies stickTogether in the paper ExitScanning Problems Scanner does notScan Unit scans veryDiagnostic Display on the Control Panel Installation General TipsPerformance CustomizationMode Code Descriptions Status Message Codes on the Control PanelMachine Specifications ScannerPrinter HBP GDICopier General Specifications Media Specifications SizesFeeding by Media Type Paper Type Feeding MethodCertifications Page Energy Star Index Index Tips This page intentionally left blank Index

XK25C, XK35C specifications

Xerox has long been synonymous with innovation in the realm of printing and document management solutions. Among its impressive line of products, the XK35C and XK25C models stand out for their advanced features and technologies tailored to meet the demands of modern offices.

The Xerox XK35C is a color multifunction printer specifically engineered for high-volume workgroups. It boasts a robust printing speed of up to 35 pages per minute, enabling businesses to complete large print jobs efficiently. Its impressive resolution of 1200 x 2400 dpi ensures that every document produced is clear, vibrant, and professional in appearance. The XK35C supports various media types and sizes, making it versatile for everything from standard letter-sized documents to custom-sized labels and envelopes.

One significant feature of the XK35C is its automatic duplex printing capability, which allows users to print on both sides of a page automatically, conserving paper and reducing environmental impact. The printer also comes with advanced scanning options, including color scanning at speeds of up to 100 images per minute, and the ability to create searchable PDFs, enhancing document management efficiency.

The XK25C, while slightly less powerful, excels in providing high-quality printing and copying for small to medium-sized workgroups. With a printing speed of up to 25 pages per minute and the same impressive resolution as the XK35C, the XK25C is perfect for businesses that require reliable, high-quality output without the need for maximum volume capabilities.

Both models leverage Xerox’s state-of-the-art ConnectKey technology, which integrates cloud-based services and mobile printing capabilities, allowing users to print documents directly from their smartphones or tablets. The user-friendly interface simplifies navigation through various functions, making it easy for any employee to operate the machine.

Additionally, both the XK35C and XK25C feature robust security protocols that protect sensitive information across all devices. With options for secure print release and encryption, businesses can ensure that their data remains confidential.

In summary, the Xerox XK35C and XK25C multifunction printers exemplify cutting-edge engineering and commitment to quality. Ideal for businesses looking to enhance productivity without compromising on output quality, these models embody the perfect balance of functionality, security, and efficiency, making them invaluable assets in today’s digital workspace.