Canon D600 manual Finding Information, Problem See

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Chapter 5

Troubleshooting

This chapter includes information to help you solve printer problems. A problem might have one or a combination of causes, including a computer malfunction, software errors, the printer cable, or the printer. Many printing problems are related to how your software interacts with the printer.

If you can print a self test, but the printer does not print other jobs, or your printed output is not what you expected, the problem is with your computer, software, or cables.

If your printer is not operating properly, try the suggestions in this chapter in the order listed.

Finding Information

Problem

See page

 

 

Printer Problems

5-2

CAPT Problems

5-4

CAPT Messages

5-6

Using the Trouble Shooter

5-8

Uninstalling the CAPT

5-10

If you have a problem with your printer and you cannot resolve it by referring to the information in this chapter, please refer to the Reference Guide.

5

Troubleshooting

5-1

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Contents Printer Guide Using Your Documentation Chapter Appendix Index Glossary How This Manual Is OrganizedTrademarks Legal NoticesCopyright Contents Symbols Used in This Manual How to Use This ManualDisplays Used in This Manual Abbreviations Used in This Manual Before You Start Computer IntroductionSystem Requirements Operating System SoftwareOnline Help Where to Find HelpCanon Authorized Dealers or Service Providers README.TXT fileInstalling the Canon Advanced Printing Technology Capt Installing the Capt What is CaptCanon Advanced Printing Technology Capt Windows 95/98/Me Using USB Port USB CableWindows 98/Me Plug and Play Click Next on Windows driver files search for the device Add Printer Wizard Parallel Port UsersSelect Local Printer and click Next Installing the Canon Advanced Printing Technology Installing the Canon Advanced Printing Technology Windows 2000/XP Plug and Play Windows NT 4.0/2000/XPSelect Specify a location and click Next Dialog box. Click Finish on the Found New Hardware Wizard Click Next on Driver Files Search ResultsUnknown may be displayed as the name of the device Select Specify a location and click Next Windows NT 4.0 Add Printer Wizard Click Have Disk… in the Manufacturers/Printers dialog box Installing the Canon Advanced Printing Technology Installing the Canon Advanced Printing Technology Windows 2000/XP Add Printer Wizard Click Have Disk… in the Manufacturers/Printers dialog box Next Installing the Canon Advanced Printing Technology Installing the Canon Advanced Printing Technology Canon PC1200/iC D600/iR1200G printer icon Network UsersNetwork Download Windows 95/98/Me Add Printer WizardInstalling the Canon Advanced Printing Technology Windows NT 4.0/2000/XP Add Printer Wizard Printer Sharing Network Settings Windows 95/98/Me Server SettingsInstalling the Canon Advanced Printing Technology Click OK and then restart Windows Share-level Access Control Printer SettingsInstalling the Canon Advanced Printing Technology Installing the Canon Advanced Printing Technology Add Server Service Windows NT Windows NT 4.0/2000/XP Server SettingsAdd Server Service Windows XP Add Server Service WindowsProcedure for Windows XP is given for Category View Mode Status Display Printer Sharing SettingsSharing tab Canon PC1200 iC D600 iR1200G Group Canon PC1200 iC D600 iR1200G UninstallationCanon PC1200 iC D600 iR1200G Help Printing with the Capt Printer Properties Windows 95/98/Me Printer Properties General Tab Details Tab Spool Settings…Sharing Tab Default settings depend on the country/region of purchase Setup TabCustom Paper Size Settings View SettingsClick OK to accept your changes Selecting a Custom Paper Size SettingOverlay Form File Formats OverlayCreating an Overlay Form File Overlay Placement Setting OverlayOverlay Placement Foreground Overlay Placement BackgroundOverlay Application Original data Finishing Tab Transparencies Paper SourceSpecial Paper 1* thick paper Quality Tab Detailed Settings Printer Properties Default Document PropertiesPorts Tab Scheduling Tab Security Tab Paper Selection Tab Setup Tab View Settings Setting Overlay Overlay Application Original data Preferences Paper Source Tab Quality Tab Detailed Settings Canon PC1200/iC D600/iR1200G Status Window Checking the Status of a Print JobOpening the Status Window Window area Description Using Canon PC1200/iC D600/iR1200G Status WindowJob Menu Using the Menu BarOption Settings Settings MenuChecking the Status of a Print Job Using the Help Menu Using the Toolbar Print Job Details Using the Tab WindowPrint Job Log Print Job List Viewing the print status Network Printer StatusPerforming print job operations Closing the Status Window Status Window IconMessages Finding Information Problem SeeProblem Cause Solution Printer ProblemsMake sure the Canon PC1200/iC D600 Notification checkbox Auto insert notification checkbox Capt ProblemsCheck the Autorun CD-ROM Menu Auto insertDrivers under Universal Serial Bus Performance and MaintenanceControl Panel. Performance Basic information about your computerAlerts Capt MessagesMessage Action Message Action Using the Trouble Shooter Troubleshooting Click Canon PC1200 iC D600 iR1200G Uninstallation Uninstalling the CaptPoint to Canon PC1200 iC D600 iR1200G Software Printer SpecificationsIndex Page Wysiwyg G-9 Bold AdapterAlert Bi-directional communicationsCollate CommandDefault setting Fixing assemblyGreyscale image FolderFont FormLocal printer JamKilobyte KB LandscapePaper Source Paper feedPaper jam Paper pathPrint job PlatenPoint size PortraitScalable fonts Scaling Random Access Memory RAMResolution Reverse Output OrderTitle bar Start menuStatus options Status WindowWebNetSpot WeightUniversal Serial Bus USB interface Virtual Memory