Troubleshooting
The mouse is lost when I switch to a different port.
•Check that the mouse you are using is connected properly to the console port of the PRO3 KVM Switch.
•Tighten any loose cable connections.
•If you are using a mouse driver that was included with your mouse, uninstall it and install the standard Microsoft mouse driver.
•Make sure the mouse works when directly plugged into the server.
•If the server is coming out of standby mode, allow up to one minute to regain mouse function.
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•Try a different mouse.
The mouse is not detected at boot up.
• Check the cables and make sure that they are inserted correctly.
The server boots up, but the mouse does not work.
•Make sure the mouse is plugged in properly.
•Make sure the mouse works when directly plugged into the server.
Rebooting may be necessary when trying this.
•Try a different mouse.
When I switch from one port to another, mouse movement is completely erratic.
•Make sure you do not have more than one mouse driver installed. Make sure that the driver is either for a standard PS/2 or USB mouse, or a Microsoft
•Make sure you do not have any mouse drivers loaded in your “CONFIG.
SYS” or “AUTOEXEC.BAT” files.
•Avoid moving the mouse or pressing the mouse button when switching ports on the PRO3 KVM Switch.
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