TROUBLESHOOTING
Keyboard
Computer does not detect your keyboard and you get a keyboard error reported at boot up.
•Check that the keyboard cable between the Switch and the computer is connected properly. Tighten any loose connections.
•Try swapping your keyboard with a different one.
•Try connecting the computer to a different port.
•If you are using the keyboard software that was included with your keyboard, uninstall it and install the standard Microsoft keyboard driver.
Mouse
Mouse is lost when I switch to a different channel.
•Check that the mouse you are using is connected properly to the console port of the Switch.
•If you are using a mouse driver that was included with your mouse, uninstall it and install the standard Microsoft mouse driver.
•Disconnect and reconnect the mouse cable attached to the channel with which you are experiencing problems to
•Attach the mouse directly to the computer with which you are experiencing mouse problems.
•Allow up to one minute following the computer’s waking from standby mode for mouse function to return.
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TROUBLESHOOTING
•Deactivate power management schemes on the PC with which you are experiencing problems.
•Try swapping the mouse with a different one.
The mouse is not detected at boot up.
•Check the cables and make sure that they are inserted properly. The computer boots up fine, but the mouse does not work.
•Make sure it is
•Make sure the mouse works when directly plugged into the computer. Rebooting may be necessary when trying this.
•Try a different mouse.
When I switch from one port to another, mouse movement is completely erratic.
•Make sure you do not have more than one mouse driver installed. Make sure that the driver is either for a standard PS/2 mouse or a Microsoft compatible PS/2 mouse.
•Make sure you do not have any mouse drivers loaded in your CONFIG.SYS or AUTOEXEC.BAT files.
•Avoid moving the mouse or pressing the mouse button when switching ports on the Switch.
•You can reset the mouse and resume proper mouse movement simply by unplugging the mouse from the Switch and waiting
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12/11/04 11:35:45 am