Belkin 8820-00034-A user manual Troubleshooting

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Troubleshooting

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Problem:

The Setup Assistant completed installation, but my web browser doesn’t work.

I am unable to connect to the Internet. The “modem” LED on my Router is on, and the “internet” LED is blinking.

Solution:

1.If you cannot connect to the Internet, the “modem” LED is on, and the “internet” LED is blinking, the problem may be that your connection type may not match the ISP’s connection.

2.If you have a “static IP address” connection, your ISP must assign you the IP address, subnet mask, and gateway address. Please refer to the section entitled “Alternate Setup Method” for details on changing this setting.

3.If you have a “PPPoE” connection, your ISP will assign you a user name and password and sometimes a service name. Make sure the Router’s connection type is configured to PPPoE and the settings are entered properly. Please refer to the section entitled “Alternate Setup Method” for details on changing this setting.

4.You may need to configure your Router to meet the specific requirements of your ISP. To search our knowledge base for ISP-specific issues, go to: http://web.belkin.com/support and type in “ISP”.

If you are still unable to access the Internet after verifying these settings, please contact Belkin Technical Support.

Problem:

The Setup Assistant completed, but my web browser doesn’t work.

I am unable to connect to the Internet. The “modem” LED on my Router is blinking, and the “internet” LED is solid.

Solution:

1.If the “modem” LED is blinking, and the “internet” LED is solid, but you are unable to access the Internet, there may be third- party firewall software installed on the computer attempting to access the Internet. Examples of third-party firewall software are ZoneAlarm, BlackICE PC Protection, McAfee Personal Firewall, and Norton Personal Firewall.

2.If you do have firewall software installed on your computer, please make sure that you properly configure it. You can determine if the firewall software is preventing Internet access by temporarily turning it off. If, while the firewall is disabled, Internet access works properly, you will need to change the firewall settings to function properly when it is turned on.

3.Please refer to the instructions provided by the publisher of your firewall software for instructions on configuring the firewall to allow Internet access.

If you are still unable to access the Internet after disabling any firewall software, please contact Belkin Technical Support.

Enhanced Wireless Router

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Contents Enhanced Wireless Router Table of Contents Advantages of a Wireless Network IntroductionPlacement of your Enhanced Wireless Router Important Factors for Placement and SetupRouter Placement IntroductionChoose the Quietest Channel for your Wireless Network Cordless PhonesSecure Connections, VPNs, and AOL Product Features Product OverviewProduct Overview Package Contents Setup Assistant Software System RequirementsKnowing your Router System RequirementsWireless Security Wireless-Computer StatusWired-Computer Status Router/Power StatusModem Status Internet StatusConnections to Wired Computers Gray Reset Button RedResetting the Router Ii. Restoring the Factory DefaultsConnecting and Configuring your Router Setup Assistant Ethernet USBModem Requirements Connecting and Configuring your Router Setup CD Connecting and Configuring your Router Confirmation Screen Progress Screen Checking Settings Verifying Hardware Connections Naming your Wireless Network Requesting Internet Account Info if neededConfiguring the Router Checking Internet Connection Congratulations Troubleshooting Connecting and Configuring your Router Alternate Setup Method Hardware Connections Follow the Quick Installation GuideAlternate Setup Method Logging into the Router Logging out of the RouterUnderstanding the Web-Based Advanced User Interface Login/Logout Button Internet-Status IndicatorQuick-Navigation Links Home ButtonLAN Settings Internet SettingsFeatures LanguageSetting your Connection Type Host Name Change WAN MAC AddressIP Address Subnet MaskISP Gateway Address Setting your ISP Connection Type to PPPoE Password Service NameUser Name IP Assigned by ISPAlternate Setup Method Pptp Password Service IP AddressPptp Account Connection ID OptionalL2TP Password L2TP AccountDisconnect after X minutes… Setting Custom Domain Name Server DNS Settings Configuring your WAN Media Access Controller MAC Address Cloning your MAC AddressEntering a Specific MAC Address Using the Web-Based Advanced User Interface Viewing the LAN SettingsUsing the Web-Based Advanced User Interface Changing LAN SettingsDhcp Server IP PoolLease Time Local Domain NameViewing the Dhcp Client List Configuring the Wireless Network Settings Changing the Wireless Network Name SsidChanging the Wireless Channel Using the Wireless Mode SwitchExtension Channel OffUsing the Broadcast Ssid Feature Protected Mode Switch Using the Bandwidth Switch802.11e/WMM QoS Switch 20MHz onlyUsing the Web-Based Advanced User Interface Using the Web-Based Advanced User Interface WPA2 Requirements Setting WPA/WPA2 Encryption Setting WEP Encryption Using a Hexadecimal Key Using the Access Point Mode Setting MAC Address Control Setting up an Allow Access ListSetting up a Deny Access List Configuring the Firewall Configuring Internal Forwarding Settings Manually Entering Settings into the Virtual ServerChoosing an Application Setting Client IP Filters Enabling the Demilitarized Zone DMZ Using Dynamic DNS Setting up the Router’s Dynamic DNS Update ClientUtilities Restarting the Router to Restore Normal Operation Restarting the RouterRestoring Factory Default Settings Saving a Current Configuration Using the Web-Based Advanced User Interface Restoring a Previous Configuration Using the Web-Based Advanced User Interface Updating the Firmware Checking for a New Version of FirmwareDownloading a New Version of Firmware Using the Web-Based Advanced User Interface Updating the Router’s Firmware Using the Web-Based Advanced User Interface Changing System Settings Setting or Changing the Administrator PasswordChanging the Login Time-Out Setting Setting the Time and Time Zone Enabling Remote ManagementEnabling/Disabling Auto Firmware Update Enabling/Disabling UPnPManually Configuring Network Settings Manually Configuring Network Settings in Mac OS up toManually Configuring Network Settings Manually Configuring Network Settings Manually Configuring Network Settings Manually Configuring Network Settings in Windows 98SE or Me Recommended Web Browser Settings Internet Explorer 4.0 or HigherRecommended Web Browser Settings Netscape Navigator 4.0 or HigherTroubleshooting ProblemSolution Troubleshooting Setup Assistant cannot find my Router Setup Assistant cannot connect my Router to the Internet Troubleshooting Can’t connect to the Internet wirelessly Troubleshooting Troubleshooting C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key Click OK, and then Apply to save the settings Do Belkin products support WPA/WPA2? Troubleshooting Troubleshooting Troubleshooting Wireless Comparison Chart What’s the difference between 802.11g and draft 802.11n?Technical Support Information FCC StatementF6D4230-4 Federal Communications Commission NoticeInformation ModificationsEurope-European Union Notice Canada-Industry Canada ICBelkin International, Inc., Limited 1-Year Product Warranty How state law relates to the warranty