Belkin 8820-00034-A user manual Troubleshooting

Page 86

Troubleshooting

Table of Contents

sections

1

2

3

4

5

6

7

8

9

10

Problem:

I can’t connect to the Internet wirelessly, but my network name is listed.

Solution:

If the name of your network is listed in the “Available Networks” list, please follow the steps below to connect wirelessly:

1.Click on the correct network name in the “Available Networks” list.

2.If the network has security (encryption) enabled, you will need to enter the network key. For more information regarding security, see the section entitled “Changing the Wireless Security Settings”.

3.Within a few seconds, the tray icon in the lower, right-hand corner of your screen should turn green, indication of a successful connection to the network.

Problem:

I can’t connect to the Internet wirelessly, and my network name is not listed.

Solution:

If the correct network name is not listed under “Available Networks” in the wireless utility, please attempt the following troubleshooting steps:

1.Temporarily move computer, if possible, five to 10 feet from the Router. Close the wireless utility, and reopen it. If the correct network name now appears under “Available Networks”, you may have a range or interference problem. Please see the suggestions discussed in the section titled “Placement of your Enhanced Wireless Router” of this User Manual.

2.Using a computer that is connected to the Router via a network cable (as opposed to wirelessly), ensure that “Broadcast SSID” is enabled. This setting is found on the Router’s wireless “Channel and SSID” configuration page.

If you are still unable to access the Internet after completing these steps, please contact Belkin Technical Support.

Enhanced Wireless Router

84

Image 86
Contents Enhanced Wireless Router Table of Contents Advantages of a Wireless Network IntroductionRouter Placement Placement of your Enhanced Wireless RouterImportant Factors for Placement and Setup IntroductionChoose the Quietest Channel for your Wireless Network Cordless PhonesSecure Connections, VPNs, and AOL Product Features Product OverviewProduct Overview Knowing your Router Package ContentsSetup Assistant Software System Requirements System RequirementsWired-Computer Status Wireless SecurityWireless-Computer Status Router/Power StatusModem Status Internet StatusResetting the Router Connections to Wired Computers GrayReset Button Red Ii. Restoring the Factory DefaultsModem Requirements Connecting and Configuring your RouterSetup Assistant Ethernet USB Connecting and Configuring your Router Setup CD Connecting and Configuring your Router Confirmation Screen Progress Screen Checking Settings Verifying Hardware Connections Naming your Wireless Network Requesting Internet Account Info if neededConfiguring the Router Checking Internet Connection Congratulations Troubleshooting Connecting and Configuring your Router Alternate Setup Method Hardware Connections Follow the Quick Installation GuideAlternate Setup Method Logging into the Router Logging out of the RouterUnderstanding the Web-Based Advanced User Interface Quick-Navigation Links Login/Logout ButtonInternet-Status Indicator Home ButtonFeatures LAN SettingsInternet Settings LanguageSetting your Connection Type Host Name Change WAN MAC AddressISP Gateway Address IP AddressSubnet Mask Setting your ISP Connection Type to PPPoE User Name PasswordService Name IP Assigned by ISPAlternate Setup Method Pptp Account Pptp PasswordService IP Address Connection ID OptionalDisconnect after X minutes… L2TP PasswordL2TP Account Setting Custom Domain Name Server DNS Settings Entering a Specific MAC Address Configuring your WAN Media Access Controller MAC AddressCloning your MAC Address Using the Web-Based Advanced User Interface Viewing the LAN SettingsUsing the Web-Based Advanced User Interface Changing LAN SettingsLease Time Dhcp ServerIP Pool Local Domain NameViewing the Dhcp Client List Configuring the Wireless Network Settings Changing the Wireless Network Name SsidExtension Channel Changing the Wireless ChannelUsing the Wireless Mode Switch Off802.11e/WMM QoS Switch Using the Broadcast Ssid Feature Protected Mode SwitchUsing the Bandwidth Switch 20MHz onlyUsing the Web-Based Advanced User Interface Using the Web-Based Advanced User Interface WPA2 Requirements Setting WPA/WPA2 Encryption Setting WEP Encryption Using a Hexadecimal Key Using the Access Point Mode Setting MAC Address Control Setting up an Allow Access ListSetting up a Deny Access List Configuring the Firewall Choosing an Application Configuring Internal Forwarding SettingsManually Entering Settings into the Virtual Server Setting Client IP Filters Enabling the Demilitarized Zone DMZ Using Dynamic DNS Setting up the Router’s Dynamic DNS Update ClientUtilities Restarting the Router to Restore Normal Operation Restarting the RouterRestoring Factory Default Settings Saving a Current Configuration Using the Web-Based Advanced User Interface Restoring a Previous Configuration Using the Web-Based Advanced User Interface Downloading a New Version of Firmware Updating the FirmwareChecking for a New Version of Firmware Using the Web-Based Advanced User Interface Updating the Router’s Firmware Using the Web-Based Advanced User Interface Changing the Login Time-Out Setting Changing System SettingsSetting or Changing the Administrator Password Setting the Time and Time Zone Enabling Remote ManagementEnabling/Disabling Auto Firmware Update Enabling/Disabling UPnPManually Configuring Network Settings Manually Configuring Network Settings in Mac OS up toManually Configuring Network Settings Manually Configuring Network Settings Manually Configuring Network Settings Manually Configuring Network Settings in Windows 98SE or Me Recommended Web Browser Settings Internet Explorer 4.0 or HigherRecommended Web Browser Settings Netscape Navigator 4.0 or HigherSolution TroubleshootingProblem Troubleshooting Setup Assistant cannot find my Router Setup Assistant cannot connect my Router to the Internet Troubleshooting Can’t connect to the Internet wirelessly Troubleshooting Troubleshooting C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key Click OK, and then Apply to save the settings Do Belkin products support WPA/WPA2? Troubleshooting Troubleshooting Troubleshooting Technical Support Wireless Comparison ChartWhat’s the difference between 802.11g and draft 802.11n? F6D4230-4 InformationFCC Statement Federal Communications Commission NoticeEurope-European Union Notice InformationModifications Canada-Industry Canada ICBelkin International, Inc., Limited 1-Year Product Warranty How state law relates to the warranty