Star Micronics LC-1011C, LC-100+ user manual Troubleshooting guide, Problem Possible Cause

Page 58

50Troubleshooting

Troubleshooting guide

Use the following table to help track down the causes of problems and to determine the best solution to deal with them.

Problem

Possible Cause

Recommended Action

 

 

 

The ON LINE indicator does

The printer is not receiving

Check whether the power

not light.

power.

cord is correctly plugged into

 

 

the power outlet.

 

 

 

 

 

Check whether the power

 

 

outlet is working by

 

 

unplugging the printer and

 

 

plugging in another device.

 

 

 

Printer sounds like it is

The ribbon is jammed,

Make sure that the ribbon

printing, but it is not.

twisted, or not set correctly

cassette is installed

 

between the print head and

correctly.

Printing is weak.

the print head shield.

 

 

 

 

 

The printer is not set up

Set up the printer for the

 

correctly for the thickness of

paper thickness you are

 

paper you are using.

using. See “Adjusting for

 

 

paper thickness” on page 36.

 

 

 

 

The ribbon is worn out or

Replace the ribbon with a

 

“used up.”

new one.

 

 

 

Printer test works, but printer

Your application program’s or

Check the printer selection

will not print out data from

system software’s printer

of your application software.

the attached computer.

selection is wrong.

 

 

 

 

 

The computer’s system

Check the system software

 

software is not set up

settings. Check the settings

 

properly for the printer or for

for LPT1, COM 1, or COM 2

 

the port you are using.

if you are using the SPC-8K

 

 

Serial Interface.

 

 

 

 

The interface cable is

Check to make sure that the

 

connected incorrectly or

printer interface cable is

 

damaged.

connected correctly. If it is,

 

 

try a different cable.

 

 

 

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Page 57 Page 59
Contents LC-1011C LC-100 + Colour EC Council Directive 73/23/EEC and 93/68/EEC of 22 July Trademark acknowledgments About this manual ChapterContents Using the Printer with MS-DOS Using the EDS ModePaper Handling Page Page Printer Setup Choosing a place for the printerUnpacking the printer General guide Installing the platen knob Opening the front coverInstalling the ribbon cassette Installing the ribbon cassettePrint head shield Ribbon cassette Removing the ribbon cassette Removing the ribbon cassetteInstalling the paper guide Connecting to a power outlet and turning power on and offLoading fanfold paper Loading fanfold paperSwing the rear cover back and down until it stops Loading fanfold paper Printing on fanfold paper Parking fanfold paper Unparking fanfold paperUsing the tear-off function Connecting to your computerConnecting to your computer Switching between on-line and off-line Control Panel OperationsLit Indicator Font Name Entering the Font Lock ModeSelecting a font Entering the Pitch Lock Mode Setting the character pitchLit Indicators Meaning Paper eject cut-sheet paper Line feedForm feed fanfold paper Micro feed Setting the top of form positionTear-off function fanfold paper Selecting the Quiet Print Mode Changing the auto load positionSaving a macro Clearing the printer’s buffer Initializing the printerAbout EDS Mode settings Using the EDS ModeEntering the EDS Mode Lit Indicator Selected Bank Selecting a switchChanging a switch setting Lit Indicator Selected SwitchEDS Mode Settings Printing the current switch settingsExiting the EDS Mode Switch 1 EmulationSwitch 5 Paper Out Detector Switch 3 RAM UsageSwitch 4 Automatic Sheet Feeder Switch 6 CR CenteringSwitch 3 Line Spacing Switch 1 NLQ DirectionSwitch 2 Auto Tear-off Long Switch 4 Auto LF with CRSwitches 3, 4, 5 Print Pitch Switch 1 Print ModeSwitch 2 Printable Area Switch 6 QuietLength Switches 1, 2, 3, 4 Page LengthSwitches 5, 6 Ribbon Select Ribbon TypeSwitches 1, 2, 3, 4, 5 Code Page/International Character Set CodeInternational Switch 1 NLQ Font SelectionCharacter Set Using the Printer with MS-DOS Setting up for printing with MS-DOSUsing the Printer with MS-DOS Cut-Sheet Paper Manual Feed Paper HandlingSelecting paper types Cut-Sheet Paper with Optional Automatic Sheet FeederPaper Type Adjusting for paper thicknessThickness Automatic fanfold feeding Manual sheet feedingClearing paper jams Optional Accessories Automatic Sheet Feeder SF-10DTInstalling the Automatic Sheet Feeder Automatic Sheet Feeder SF-10DT Loading Paper Automatic Sheet Feeder SF-10DT Connecting the Interface Converter Serial-to-Parallel Interface ConverterSetting the converter’s DIP switches FunctionParity Data Length SwitchDOS/Windows Setting ProtocolTesting the printer Appendix a TroubleshootingShort test Hexadecimal dump Long testAdjusting the dot alignment Troubleshooting guide Problem Possible CauseTroubleshooting guide Printed on Printer case is hot Printer’s air vents are Left margin moves to Paper is not loaded Enter the EDS Mode To check the driver Setup Checking system software settings in WindowsTo check the default printer selection To check the application printer selectionChecking system software settings in MS-DOS To check the portAppendix B Specifications Power Consumption Dimensions and WeightPower Supply Fanfold with push tractor feederOptional Serial Interface Appendix C Interface Pin OutsParallel Interface Pin Name FunctionAppendix D Character Sets Standard Italic Character Set #2 International Character SetCode Page #852 Latin-2 Code Page #863 Canadian French Code Page #860 Code Page #861 Portuguese IcelandicCode Page #865 Nordic Code Page #3840 IBM-Russian Code Page #866 RussianCode Page #3841 Gost-Russian Code Page #3843 PolishCode Page #3846 Turkish Code Page #3844Code Page #3845 Hungarian Code Page #3847 Brazil-ABNTIBM Special Character Set Code Page #3848 Brazil-ABICOMPCharacter Set #1 Description Mode Ascii Code Font and Character Set Control CommandsAppendix E Printer Control Codes Print Pitch Control Commands Top/Bottom Margin and Vertical Tab CommandsBit Image Graphic Commands Special Print Mode CommandsForm Feed and Related Commands Download Character Commands Line Spacing CommandsHorizontal Print Position Control Commands Other Commands ESC U1Appendix F Glossary Appendix G Control Panel Operation Guide Sanserif Font Prop Pitch Paper Feed Quiet Cond On LineAUTOEXEC.BAT 45 MS-DOS Page Page Page Page Worldwide Headquarters

LC-100+, LC-1011C specifications

Star Micronics has long been a trusted name in the world of printing technology, renowned for its innovative solutions that cater to various business needs. Among their popular offerings are the LC-1011C and LC-100+ models, which are designed to provide reliable and efficient printing, particularly in the retail, hospitality, and gaming industries.

One of the standout features of the LC-1011C is its compact design, which allows it to fit seamlessly into any workspace. Despite its small footprint, this model is packed with advanced capabilities that make it a powerful tool for businesses. Its high-speed printing technology ensures that receipts, tickets, and labels are produced rapidly without compromising quality, helping to enhance overall productivity.

The LC-1011C is equipped with advanced thermal print technology, which not only reduces energy consumption but also provides smudge-proof, water-resistant prints. This is particularly beneficial in environments where durability is a concern. Additionally, the printer boasts a user-friendly interface and easy-to-load paper design, making it suitable for operators of all experience levels.

In comparison, the LC-100+ model enhances the features of its predecessor with additional capabilities designed for modern businesses. It supports a wider range of media types, including multi-layer receipts and custom-sized tickets. This flexibility allows businesses to tailor their printing needs based on specific operational requirements.

Both models utilize Star Micronics’ versatile communication interfaces, including USB, Bluetooth, and Ethernet options, ensuring compatibility with various devices and systems. This connectivity enables easy integration into existing point-of-sale systems and enhances workflow efficiency.

Another key characteristic of the LC-1011C and LC-100+ is their robust build quality. Constructed to withstand the rigors of everyday use, these printers are designed for longevity, reducing the need for frequent replacements and thus lowering total cost of ownership.

In conclusion, the Star Micronics LC-1011C and LC-100+ printers stand out in the market due to their combination of compact design, advanced printing technology, versatile media support, and robust connectivity options. These features make them ideal choices for businesses seeking reliable, efficient, and user-friendly printing solutions. Whether in a bustling retail environment or a busy kitchen, these printers deliver exceptional performance that can keep pace with the demands of modern operations.
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