Troubleshooting

Q1: All the settings are correct, but I can not make a wireless connection to the Access Point.

A1: First, double check that the wireless LED on the Access Point is lit. Second, power cycle the Access Point. Unplug the power to the Access Point. Wait 15 seconds, then plug the power back in. Third, contact the manufacturer of your wireless network adapter. Make sure the wireless network adapter is configured with the proper SSID. The default SSID of the Access Point is TRENDnet638. If you have enabled any encryption on the Access Point, make sure to configure the wireless network adapter with the same Pre-shared key.

Q2: I am trying to connect additional wireless adapters, but I don't remember the encryption (network) key. What should I do?

A2: From a wired computer, log on to the access point configuration page. Click Wireless -> Security. The encryption key will be listed here.

Q3: I have a wireless adapter that supports WiFi Protected Setup (WPS) push button setup. How do I setup WPS between the TEW-638APB and my wireless adapter?

A3: First, press on the WPS button on the front of the TEW-638APB for 10 seconds. Second, refer to your wireless adapters for instructions on setting up WPS.

Q4: I followed the Quick Installation Guide and setup a new password. When I log in to the browser configuration an access error message appears. What should I do?

A4:The default user name is admin and the default password is admin. When you log in to the browser configuration for the first time, make sure to enter admin for user name. Do not leave the user name field blank.

Q5: How do I configure AP mode on the TEW-638APB?

A5: Please refer to the User Guide. The User Guide is on the Utility CD-ROM drive.

If you still encounter problems or have any questions regarding the TEW-638APB,please contact TRENDnet's Technical Support Department.