Troubleshooting
PROBLEM - SITUATION | ACTIONS |
It is impossible to switch | Put it on charge for at least 15 minutes before switching it back on again. |
the phone on | Check if the battery icon is scrolling up and down. |
| If so, the phone is charging. |
| If not, please take the charger out and put it back on again. Please |
| check that the charging icon is scrolling up and down. |
| If you still cannot switch the phone on, please disconnect the charger, |
| put it back on again and please repeat that manipulation several times. |
| If the charging icon is still not scrolling up and down, please contact |
| your |
| When the charging icon has stopped scrolling up and down, the battery |
| is charged. |
Battery status unknown | The phone does not recognize the battery. Please check the position of |
| the battery. |
LOW BATTERY | This message is displayed when the battery becomes too weak. The |
| phone switches itself off automatically. Put the phone on charge. |
SIM not present | Check if the SIM card is present and properly positioned / inserted. |
| Check the condition of the SIM card. If damaged, please go back to the |
| operator's shop for advice. Contact your |
| message persists. |
Incorrect PIN code | An incorrect PIN code has been entered. Be careful! Three incorrect |
| PIN codes will block the SIM Card. |
SIM BLOCKED | You have entered three incorrect PIN codes. |
| Enter your PUK code to unblock your SIM Card. |
| You must enter: **05*PUK*PIN*PIN# |
| You must enter the PUK code (Personal Unblocking Key) given by your |
| network provider. |
| 10 errors will permanently block your SIM Card. You must then contact |
| your network provider to get a new one. |
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