Troubleshooting
PROBLEM - SITUATION
No answer phonebox
If answer phone icon flashing
Wrong ring tone is played on call reception
Backlight does not work
In WAP context:
SERVER NOT ANSWERING message
Logon to home page impossible
Operator name does not appear on screen
How do I (un)lock the keypad? How do I switch to silent mode?
How do I activate zoom?
How do I delete the envelop that appears on the screen? 
ACTIONS
Check that the SIM card does offer this service.
Program the call to be forwarded to answer phoneusing the information provided by the operator.
Check that the SIM card used offers this service. Try to make a call to check that phone and network are operational.
Check if the answer phone number is properly configured. To do so, go to the Calls menu, select Answer phone number and check the number. Otherwise, enter your operator’s answer phone centre number.
Call the answer phone to make it disappear.
Check the call group of the contact who has called: check the ring tone selected for this group.
Go into the Settings / Others menu, select the Energy saving menu and activate backlight.
Switch off and then switch phone back on.
In the WAP menu, Clear the cache.
Go into the Settings menu, select Networks, then Selection. Wait until the operator appears, select it and validate.
Press the 
key, then the 
key (validate).
Hold the 
key down unless ring tone sounds, when a short touch is enough.
Can be activated only in SMS and WAP screens; hold down the 
key.
If you have received a voice mail, please call your voice mailbox and follow the instructions given.
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