Troubleshooting

PROBLEM - SITUATION

ACTIONS

SIM LOCKED

On network providers’ request, the handset can only be used with

 

some types of SIM cards. This message means that the SIM card you

 

are using does not fit with the phone. Take the SIM card out, and switch

 

it back on. If the message SIM not present appears on the screen, you

 

will need to check its compatibility next to the place where you bought

 

it. If not, please contact your after-sales service.

No call connection

Check that the number you have dialled is correct.

 

If the letter R is displayed on the top right corner of the screen, without

 

any network name displayed, only emergency services can be called.

 

Check the status of your credit.

 

Check that the SIM Card you are using offers the service you are

 

requesting ; check if its validity has not expired.

 

Check and deactivate the outgoing calls restriction when necessary.

 

The network could be saturated. Try later.

 

If the problem persists, please contact your Technical Helpdesk.

No receiving calls

Try to make a call in order to check that the phone and the networks

 

are operational.

 

Check and deactivate the permanent call forwarding (permanent call

 

forwarding icon displayed on the screen).

 

Check and deactivate the incoming calls restriction when necessary.

 

If the problem persists, please contact your Technical Helpdesk.

Quality reception when calling

Avoid placing your fingers on the top of the phone, where the aerial is

 

integrated: the phone will have to use full strength to establish a quality

 

transmission.

Impossible to send message

Check that the message centre number is correctly entered.

 

To do so, please select the menu Settings, select Calls, select

 

Answer phone number and check the number entered. Please

 

contact your network provider to get this number.

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Sagem myX-6 manual No call connection, No receiving calls