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SATO M-8400RV, XL400/410, M8460S, M8490S, M8485S, M8459S, CL408/412, CL608/612 manual Troubleshooting

Models: XL400/410 M-8400RV M8485S M8490S CL608/612 CL408/412 M8460S M8459S

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Programming Manual	6. Troubleshooting

6.Troubleshooting

6.1 Overview

The design of SATO RISC printers is based upon proven technology and reliable components. When a problem occurs, the solution can be easily traced using the troubleshooting tables in this section. This table list symptoms, probable causes, and suggested corrective actions. Both print quality and general operational problems are listed in the troubleshooting table.

Make sure the basics have been checked before deciding you are unable to proceed any further. To help you this section has been divided into the following parts:

•Initial Checklist

•Centronics Parallel Interface

•RS232C Serial Interface

•Error Signals

SATO RISC Printers

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SATO M-8400RV, XL400/410, M8460S, M8490S, M8485S, M8459S, CL408/412, CL608/612 manual Troubleshooting

Contents

Sato Europe GmbH Copyright 1999 Sato Europe GmbH Contents Memory Card Function MSI EAN-8UPC-E 188 Introduction Selecting Protocol Control Codes Sato Risc Programming Language Control Standard Non Description Character DSW2-7 Using Basic Lprint E$A Printing with the Parallel Port Printing with the RS232 Port OEM right-hand Desktop printer Print Area Escax Print Area for CL Printers CL 608 VA CL 612 VA Print Area for S-Type Printers M8485S M4890S M8460S M8459S Introduction Print Area for XL and RV printers XL410 M8400RV Second Method Using Horizontal Offset Position First Method Using Base Reference Point CL612 Label Example for second Method, horizontal position offset Example for first Method, using base reference point 95mm70mm 165mm Label feed direction This page is intentionally left blank Command Codes Bar Codes Programming Manual Command Codes Carriage Returns and Line Feeds have been added to UCC-128 without Incrementing Input Command Codes Programming Manual ESCBWaabbb Bar Codes, Expansion ESCBTabbccddee Bar Codes, Variable Ratio Programming Manual Command Codes ESCA3H-aaaaVbbbb Base Reference Point M8485S M8490S M8460S M8459S CL 608 VA CL 612 VA ESCKab90cc Characters, Custom-DesignedESCT1H3F ESCT1H3F Character Expansion Programming Manual Command Codes ESC PR Character, Fixed Spacing Character Pitch Command Codes Programming Manual Escpr Character, Proportional SpacingEscps Clear Print Jobs & Memory Continuous Forms Printing ESCWDHaaaaVbbbbXccccYdddd Copy Image Area Horizontal Aaaa Vertical 0001 to Bbbb Cutter Command Fonts U, S, M, OA, OB, XU, XS & XM Output Font, Vector Ascenders Äg 64 % Descenders Fonts WB, WL, XB & XL Input Form Feed Form Overlay, Recall Form Overlay, Store ESCGabbbcccdata Graphics, CustomData Programming Manual Command Codes ESCGPaaaaa,data Graphics, PCX Job ID Store ESC J Journal Print Box ESCFWaabbVccccHdddd Lines and Boxes Command Codes Programming Manual Line Feed Command Codes Programming Manual ESCRMaaaa, bbbb Mirror Image Max Print Direction Escrm ESCQ1ESCZ Normal Direction Mirror Image with Rotation Mirror Image with specifying area Specifying of a mirror command between print fields Case of specifying mirror command after the last print field % specifying effects on RM command and print fields Output Mirror position ESC@,nn...n Nn...n Off-Line/PauseEscz ESCBPn...n Postnet Print Darkness Escar Print Length, Expanded Print Position Programming Manual Command Codes ESCQaaaaaa Print Quantity ESCCS6 Print SpeedPrinter Speed M8459S Escc Repeat Label Replace Data Partial Edit Programming Manual Command Codes ESCaaaa,bbbb Reverse Image CL 608 VA CL 612 VA Rotate, Fixed Base Reference Point Programming Manual Command Codes Rotate, Moving Base Reference Point Output ESCFaaaabcccc,dd,ee Sequential Numbering Escz Start/Stop Label Calendar Option Commands ESCWPabbb Calendar Increment Programming Manual Command Codes = from firmware version 1E2050, 1E3002 for CL6xxVA Calendar Print Output ESCWTaabbccddee Calendar Set These commands require the Memory Card Option Memory Card Option Commands Memory Card Function Clear Card Memory Memory Card Function Expand Memory Area ESCBJRabbccddeeeeff...f Memory Card Function Fonts, TrueType Recall Download ESCBJDcccccddddee...e Memory Card Function Fonts, TrueType StoreEscbj ESCYR,aa ESC/D,bb,cc...c Memory Card Function Format/Field Recall ESCYS,aaESC/N,bb,cc Memory Card Function Format/Field Store 106 Memory Card Function Graphics, Custom Recall 108 ESCGIabbbcccddddata Memory Card Function Graphics, Custom Store 110 Memory Card Function Graphics, PCX Recall Close #2 Memory Card Function Graphics, PCX StoreESCPIaaa,bbbbb,data Data Data ESCBJFaaaaaaaa Memory Card Function Initialize ESCCC1 Memory Card Function Slot Select Escbjs Status 116 ESCLD,a,b,c,d,e,f,g,h,i Custom Protocol Command Codes Download 118 Start Code. Begins all print jobs Instruction BTabbccddee DabbcccdBKaabbcdd Eeefffnn...n BPn...n BVaaa,bbb Cccccc,dddd Ee...e Faaaabcccc Ddee CSaDCxx...x Eaaa Haaaa FXaaabcccGabbbccc Data GPaaaaa Qaaaaaa LD,a,b,c,d G,i Download Protocol Command Codes. Downloads aLaabb Paa WDHaaaaVbbbb Rotate, Moving Base Reference Point. RotatesTabccdata Store Custom Designed Characters. To create WBa Rotate Fixed Base Reference Point . Rotates prin XBaXLa XWa Clear Print Jobs and Memory. Clears individual $=data Data for Vector font #EaAaaa,bbbb Zero Replace Data Partial Edit. Provides the ability to Used in place of the ~ ~aaaa Cutter Command. Controls the cutting of labels when JJJ Calendar Option CommandsWPabbb Memory Card Option Commands PYaa Recall PCX Graphics File. Recalls a PCX graphics GIabbbcccdd Ee...eGRcc PIaa,bbbbb Cc...c 132 UPC-A/EAN-13 EAN-8 Bar Code Specifications Codabar Code ESCD2bbccc data Interleaved Two of Five I 2/5ESCB2bbccc data ESCBD2bbccc data ESCB3bbccc data ESCD3bbccc data ESCBD3bbccc data UPC-A/EAN-13 Printer Bar Code Specifications Programming Manual ESCB4bbccc data ESCD4bbccc data EAN-8 Ratio B5bbccc data Ratio BD5bbccc data Ratio D5bbccc data Industrial Two of Five ESCD6bbccc data Matrix Two of FiveESCB6bbccc data ESCBD6bbccc data ESCBGbbcccdd data Sato Risc Printers 143 144 ESCBDAbbccc data d ESCBAbbccc data dESCDAbbccc data d A-Z, -, ., Space, $, /, +, % RatioESCBCbbcccdd data ESCBEbbccc data ESCDEbbccc data UPC-E ESCBFbbccc data Bookland UPC/EAN Supplements ESCBIbbcccd data UCC-128 150 Escbp data Data ESCBXaabbccddeeefffghh Two-Dimensional Bar Codes Data Matrix, Data Format Bit CRC NumberAscii ESCDCxx...x Two-Dimensional Bar Codes Data Matrix, Print Data ESCFXaaabcccdddeee Two-Dimensional Bar Codes Data Matrix, Sequential Numbering 156 DDD Data Message Do not enter Null Code Two-Dimensional Bar Codes Maxicode VersESCBVa,b,c,ddddddddd,eee,fff,DDD Ddd..d ESCBKaabbcddeeffffnn...n Two-Dimensional Bar Codes Sato Risc Printers 159 Nn...n Data Escdn IIII, nn...n Two-Dimensional Bar Codes QR Code Optional Special FirmwareESC2D30, a,bb,c,d ee, ff, gg Escds k, nn...n Sato Risc Printers 161 162 Sato Risc Printers 163 164 Sato Risc Printers 165 166 Sato Risc Printers 167 168 Interface Types Overview Multi Job Buffer Receive Buffer Character Format RS232C Serial InterfaceAsynchronous Ascii Data Transmission Rate Cable Signal Levels Sato Risc Printers 173 Stxesca . . Job#1 . . Esczetxstxesca . . Job#n . . Esczetx Cable Requirements Sato Risc Printers 175 STX 2 Byte ID1 Status Byte6 Byte Label RemainingETX Status Response Sato Risc Printers 177 178 Centronics Parallel Interface Printer ConnectorCable Connector Signal Level Data Streams Connector Standard Operation Repeat Print Error Signals 184 Sato Risc Printers 185 186 Troubleshooting Troubleshooting the Centronics Parallel Interface Initial Checklist ESCA-DATA---ESCZ Troubleshooting the RS232C Serial Interface Parity Error Signals M8400RV and M84S Series PrintersError Eeprom Error Signals CL408/412 Parity Error Error Signals CL608/612 VA Beep Error Condition To Clear Error Signals XL400/410 Sato Risc Printers 195 196 Description Custom Protocol Command Codes STX ETX ESC ENQ Can Offline Download Command StructureOnline User Download Download Procedure Lprint E$ LD,,,,@,!,~,,0,0 Custom-designed Character Example Custom Characters And Graphics 202 Sato Risc Printers 203 204 Binary Hex Sato Risc Printers 207 208 Sato Risc Printers 209 210 PCX Graphics Example 212