Transition Networks SMHB-TR-16 manual Return Procedure

The sole purpose of this remedy shall be provided the customer with the replacement or repair of non-conforming goods in the manner described in this Warranty statement. This exclusive remedy shall not be deemed to have failed of its essential purpose so long as TN is willing and able to repair or replace the defective item(s) or refund the purchase price.

TN reserves the right to inspect products claimed to be defective under warranty either at the customer’s location or at TN’s plant. TN assumes no liability for liability charges incidental to the adjustment, service, repairing, removal or replacement of the product, or other costs, or the expense of repairs made outside of its factory, except when made with TN’s prior written consent. Additionally, Transition Networks reserves the right to charge for all testing and shipping incurred, if after testing, a return is classified as “No Problem Found”.

TN’s total liability in connection with the products and their installation to all persons and from all causes in the aggregate, whether in contract, tort, or strict liability, shall not exceed the amount paid to TN for the product directly related to the alleged damage. However, in no event shall TN have any liability to a customer or any third party for products manufactures according to the customer’s specifications.

C. Return Procedure

The customer must follow this procedure for the return of defective items: 1.Locate the serial number(s) of the item(s) to be returned. 2.Determine the date the item(s) was received.

3.Contact Transition Networks Technical Support to determine if the problem can be corrected on site.

If not, and the product is covered by warranty, then:

•Call the distributor directly or contact TN.

•Request a Return Material Authorization (RMA).

•Ship the item, prepaid in original packaging to Transition Networks at the above address.

•Include the RMA number on the outside of the carton and/or on the Packing List.

•Include a copy of the RMA form.

•Include a copy of the original invoice or packing list (if possible) to expedite processing.

•The item(s) may be shipped by the customer or the distributor.

•Transition Networks will repair or replace the unit, at TN’s discretion, and cover the cost of the return freight to the distributor or to the customer, whichever requested the RMA number.

If the item(s) was received more than five years ago, or if the item(s) is no longer covered by warranty for other reasons, then:

•Call the distributor or contact TN.

•Request a Material Repair Authorization number (MRA).

•Ship the item(s), prepaid, in the original packaging to Transition Networks at the above address.

•Include the MRA number on the outside of the carton add/or on the Packing List.

•Include a copy of the MRA form.

•Include a copy of the original invoice or packing list (if possible) to expedite processing.

•Only the customer (end-user) may send the items(s) to TN.

•TN will contact the customer after the item(s) have been received, inspected, and a cost estimate of the repair determined.

•The repair charges may be billed, with customer’s approval, though the distributor, or on a prepaid or C.O.D. basis directly to the customer. The charges will include the cost of shipping.

The return authorization numbers are valid only for 90 days from the date issued.

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