Fujitsu B3020D manual Hard Drive Problems, Keyboard or Mouse Problems, Memory Problems

T r o u b l e s h o o t i n g

Problem	Possible Cause	Possible Solutions
Hard Drive Problems
You cannot access your	The setup utility is incorrectly	Revise BIOS settings to set both Primary Master
hard drive.	set for your internal (Primary	and Primary Slave correctly. See “BIOS Setup
	Master) or optional second	Utility” on page 29.
	hard drive (Primary Slave).
	The wrong drive designator	Verify drive designator used by application is in
	was used by an application	use by the operating system. When the operating
	when a bootable CD-ROM was	system is booted from a CD, drive designations
	used to start the notebook.	are automatically adjusted.
	Security is set so your oper-	Verify your password and security settings.
	ating system cannot be started
	without a password.
Keyboard or Mouse Problems
The built-in keyboard does	The notebook has gone into	Push the Suspend/Resume button.
not seem to work.	Standby mode.
	Your application has locked	Try to use your integrated pointing device to restart
	out your keyboard.	your system. If this fails, turn your notebook off,
		wait 10 seconds or more, and then turn it back on.
You have installed an	Your external device is not	Re-install your device. See “Device Ports” on page 48.
external keyboard or	properly installed.
mouse, and it does not
	Your operating system	Check your device and operating system docu-
seem to work.
	software is not setup with	mentation and activate the proper driver.
	the correct software driver
	for that device.
	Your mouse or keyboard is	Plug the mouse into the PS/2 Mouse port and the
	connected to the wrong PS/2	external keyboard into the PS/2 Keyboard port. See
	port on the LAN dock.	“PS/2 Port” on page 48.
	The external mouse is disabled	Revise the setup utility Advanced menu settings to
	in the BIOS.	disable the Internal Pointing Device, thus enabling
		the external pointing device. See “BIOS Setup
		Utility” on page 29.
You have connected an	Your operating system soft-	Check your device and operating system
external keyboard or a	ware is not setup with the	documentation and activate the proper driver.
mouse and it seems to be	correct software driver
locking up the system.	for that device.
	Your system has crashed.	Try to restart your notebook. If that fails, turn off
		power, wait at least 10 seconds, then re-apply power.
Memory Problems
Your Power On screen, or	Your memory upgrade module	Turn off your notebook. Remove and re-install your
Main menu of the BIOS	is not properly installed.	memory upgrade module. See “Memory Upgrade
setup utility information,		Module” on page 44.
does not show the correct
	You have a memory failure.	Check for Power On Self Test (POST) messages. If
amount of installed
		you are unclear on the message, contact your
memory.
		support representative. See “Power On Self Test
		Messages” on page 61.

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