IBM 2283, 6274 manual Troubleshooting

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Chapter 6. Troubleshooting

This chapter describes diagnostic tools that you can use to identify and correct problems that might come up as you use your computer. This chapter also contains information about option diskettes and how to recover from a BIOS update failure.

Note

If your computer does not start when you press the power button, do the following:

•Make sure your computer is connected to a working electrical outlet.

•Make sure all cables are securely connected to the correct connectors.

If this does not correct the problem, have the computer serviced.

Computer problems can be caused by hardware, software, or user error (for example, erasing the wrong file). You can use the diagnostic aids discussed in this chapter to help you solve such problems yourself or gather helpful information you can pass on to a service technician.

You can check the hardware by following the procedures in this chapter. You can also use the diagnostic programs provided with your computer (see “IBM Enhanced Diagnostics” on page 64 for a description of these programs).

If you do not identify a hardware problem and have not made a user error, you might have a software problem. If you suspect that you have a software problem and your computer comes with IBM-preinstalled software, see “IBM Enhanced Diagnostics” on page 64 for information about how to run the IBM Enhanced Diagnostics program provided by IBM. Also see the operating system documentation supplied with your computer. If you have installed software applications yourself, see the documentation supplied with the software.

The following tools are available to diagnose hardware-related problems:

•Power-on self-test (POST)

•Troubleshooting procedure

•Error codes and messages

•Troubleshooting charts

•IBM Enhanced Diagnostics program

© Copyright IBM Corp. 2001

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Contents IBM Page Contents Iv User Guide Index Vi User Guide To connect To disconnect Safety noticesConnexion Déconnexion Lithium battery noticeConsignes de sécurité relatives au modem Modem safety informationRemove the drive covers Laser compliance statementSafety notices Xii User Guide Conventions used in this book About this bookRelated information Access IBMIdentifying your computer Product overviewHardware features MicroprocessorMemory Keyboard and mouse features System management featuresPower Security featuresAccess IBM IBM preinstalled softwareSoftware Additional softwareSetting up your computer Selecting a location for your computerBefore you begin Arranging your workspace ComfortGlare and lighting Electrical outlets and cable lengths Air circulationUSB connectors Connecting cablesOther connectors Audio connectorsStarting the computer Operating and caring for your computer Controls and status indicatorsStarting your computer Using the Rapid Access keyboard Shutting down the computerClick Shut Down... or Turn off computer in Windows XP Rapid Access Wireless keyboard and mouse Customizing a Rapid Access ButtonOperating and caring for your computer Using the IBM ScrollPoint mouse Accessing the optical drive Handling a disc Using an optical driveInserting and removing a disc Using audio features Using video featuresControlling volume Video device driversRecording and playing back sound Using power-management featuresUsing the Standby button on the keyboard Using the Windows Start menuUsing the power button Setting power schemesUsing security features Locking the coverLocking the keyboard Taking care of your computer Cleaning your computer and keyboardBasics Monitor and screenOperating and caring for your computer Moving your computer Starting and using the IBM Setup Utility program Using the IBM Setup Utility programMain Devices Startup Advanced Security Power Exit Viewing and changing settingsExiting from the IBM Setup Utility program Using passwordsUser password Setting, changing, and deleting a password Administrator passwordUsing Security Profile by Device Select Security Profile by Device and press EnterOther settings in the IBM Setup Utility program Startup sequenceChanging the startup sequence User Guide Handling static-sensitive devices Installing optionsBacking up configuration settings Available optionsTools required System board Component locationsDisconnecting cables Removing the rear cover Installing an adapter Removing the hard disk drive Installing memory Replace the hard disk drive Replace the rear cover Removing the optical drive Troubleshooting Troubleshooting procedure Is an error message displayed?Is the error message in this table? Post error codes Power-on self-test PostCode Description Action Code Description Action Device troubleshooting charts Problem type Go to Symptom Action Audio problemsOptical drive problems DVD disc problems General problems Display/monitor problemsIntermittent problems Rapid Access IIIe Keyboard problems Rapid Access Wireless Keyboard problems ScrollPoint III Mouse problems ScrollPoint Wireless Mouse problems Memory problems Modem problems Symptom Action AT&F Optional-device problems Software problems Universal Serial Bus USB problemsIBM Enhanced Diagnostics Select Downloadable files Creating an IBM Enhanced Diagnostics disketteRunning the IBM Enhanced Diagnostics program Replacing the batteryTo run diagnostics from the Product Recovery CD or program Troubleshooting User Guide Using the World Wide Web Getting information, help, and serviceGetting information Getting information by faxGetting help and service Using the documentation and diagnostic programsCalling for service Getting information, help, and service Country Telephone number Other servicesPurchasing additional services User Guide General notices Trademarks Processing date dataIndex User Guide Volume Wireless Keyboard 8, 14 mouse 8, 14 receiver 8 User Guide 23P1170 IBM@

2283, 6274 specifications

The IBM 2283 and 6274, pivotal components of the IBM family of products, represent a significant leap in technological advancement and efficiency in enterprise computing. Designed with the modern business environment in mind, these models are crafted to address a variety of data processing needs, making them indispensable to organizations striving for operational efficiency.

The IBM 2283 is primarily recognized as a high-performance printer that caters to the printing demands of large enterprises. One of its notable features is the ability to produce large volumes of high-quality printouts, which is essential for businesses that require meticulous documentation and reporting. With its fast printing capabilities, the 2283 is engineered to enhance productivity, allowing users to obtain results quickly without sacrificing quality.

In terms of technology, the IBM 2283 employs advanced printing techniques, such as laser technology, which ensures precise imaging and sharp text output. Additionally, the printer supports various media types and sizes, making it versatile for different business applications. Its connectivity options allow for seamless integration with existing systems and workflows, enabling users to send print jobs directly from their computers, thereby simplifying the printing process.

On the other hand, the IBM 6274 model takes data processing a notch higher with its robust set of features aimed at enhancing data analysis and reporting. This model focuses on delivering powerful processing capabilities, making it suitable for organizations that need to handle complex data sets efficiently. The 6274 is equipped with advanced algorithms to facilitate advanced analytics, offering businesses insights that drive decision-making.

One of the standout characteristics of the IBM 6274 is its support for multiple connectivity options, including Ethernet and wireless communication, which offers flexibility in accessing and processing data. Furthermore, with its user-friendly interface, the 6274 ensures that users can easily navigate through its functionalities without extensive training.

Both the IBM 2283 and 6274 are characterized by their reliability and durability, ensuring long-term use in demanding environments. They are designed with energy efficiency in mind, aligning with the modern emphasis on sustainability in technology.

In summary, the IBM 2283 and 6274 models embody the fusion of performance, versatility, and reliability. They are equipped with cutting-edge technologies that cater to the needs of contemporary businesses, making them vital tools for enhancing productivity and efficiency in a fast-paced corporate landscape.
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