IBM 6274, 2283 manual Getting help and service, Using the documentation and diagnostic programs

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Getting help and service

If you have a problem with your computer, you will find a wide variety of sources available to help you.

Using the documentation and diagnostic programs

Many computer problems can be solved without outside assistance. If you experience a problem with your computer, the first place to start is the troubleshooting information of your computer documentation. If you suspect a software problem, see the documentation, including README files and online help, that comes with the operating system or application program.

Most IBM computers and servers come with a set of diagnostic programs that you can use to help you identify hardware problems. See the troubleshooting information of your computer documentation for instructions on using the diagnostic programs.

The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.ibm.com/pc/support/ and follow the instructions.

Calling for service

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the IBM PC HelpCenter. The following services are available during the warranty period:

•Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

•IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service.

•Engineering change management - Occasionally, there might be changes that are required after a product has been sold. IBM or your reseller, if authorized by IBM, will make selected Engineering Changes (ECs) available that apply to your hardware.

The following items are not covered:

•Replacement or use of non-IBM parts or nonwarranted IBM parts

Note: All warranted parts contain a 7-character identification in the format

IBM FRU XXXXXXX.

•Identification of software problem sources

•Configuration of BIOS as part of an installation or upgrade

•Changes, modifications, or upgrades to device drivers

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Contents IBM Page Contents Iv User Guide Index Vi User Guide Safety notices To connect To disconnectLithium battery notice Connexion DéconnexionModem safety information Consignes de sécurité relatives au modemLaser compliance statement Remove the drive coversSafety notices Xii User Guide About this book Conventions used in this bookAccess IBM Related informationProduct overview Identifying your computerHardware features MicroprocessorMemory System management features Keyboard and mouse featuresPower Security featuresIBM preinstalled software Access IBMSoftware Additional softwareSetting up your computer Selecting a location for your computerBefore you begin Arranging your workspace ComfortGlare and lighting Air circulation Electrical outlets and cable lengthsConnecting cables USB connectorsAudio connectors Other connectorsStarting the computer Controls and status indicators Operating and caring for your computerStarting your computer Using the Rapid Access keyboard Shutting down the computerClick Shut Down... or Turn off computer in Windows XP Customizing a Rapid Access Button Rapid Access Wireless keyboard and mouseOperating and caring for your computer Using the IBM ScrollPoint mouse Accessing the optical drive Using an optical drive Handling a discInserting and removing a disc Using video features Using audio featuresControlling volume Video device driversUsing power-management features Recording and playing back soundUsing the Windows Start menu Using the Standby button on the keyboardUsing the power button Setting power schemesUsing security features Locking the coverLocking the keyboard Cleaning your computer and keyboard Taking care of your computerBasics Monitor and screenOperating and caring for your computer Moving your computer Using the IBM Setup Utility program Starting and using the IBM Setup Utility programViewing and changing settings Main Devices Startup Advanced Security Power ExitExiting from the IBM Setup Utility program Using passwordsUser password Administrator password Setting, changing, and deleting a passwordUsing Security Profile by Device Select Security Profile by Device and press EnterOther settings in the IBM Setup Utility program Startup sequenceChanging the startup sequence User Guide Installing options Handling static-sensitive devicesBacking up configuration settings Available optionsTools required Component locations System boardDisconnecting cables Removing the rear cover Installing an adapter Removing the hard disk drive Installing memory Replace the hard disk drive Replace the rear cover Removing the optical drive Troubleshooting Troubleshooting procedure Is an error message displayed?Is the error message in this table? Power-on self-test Post Post error codesCode Description Action Code Description Action Device troubleshooting charts Problem type Go to Audio problems Symptom ActionOptical drive problems DVD disc problems Display/monitor problems General problemsIntermittent problems Rapid Access IIIe Keyboard problems Rapid Access Wireless Keyboard problems ScrollPoint III Mouse problems ScrollPoint Wireless Mouse problems Memory problems Modem problems Symptom Action AT&F Optional-device problems Software problems Universal Serial Bus USB problemsIBM Enhanced Diagnostics Creating an IBM Enhanced Diagnostics diskette Select Downloadable filesRunning the IBM Enhanced Diagnostics program Replacing the batteryTo run diagnostics from the Product Recovery CD or program Troubleshooting User Guide Getting information, help, and service Using the World Wide WebGetting information Getting information by faxGetting help and service Using the documentation and diagnostic programsCalling for service Getting information, help, and service Other services Country Telephone numberPurchasing additional services User Guide General notices Processing date data TrademarksIndex User Guide Volume Wireless Keyboard 8, 14 mouse 8, 14 receiver 8 User Guide 23P1170 IBM@

2283, 6274 specifications

The IBM 2283 and 6274, pivotal components of the IBM family of products, represent a significant leap in technological advancement and efficiency in enterprise computing. Designed with the modern business environment in mind, these models are crafted to address a variety of data processing needs, making them indispensable to organizations striving for operational efficiency.

The IBM 2283 is primarily recognized as a high-performance printer that caters to the printing demands of large enterprises. One of its notable features is the ability to produce large volumes of high-quality printouts, which is essential for businesses that require meticulous documentation and reporting. With its fast printing capabilities, the 2283 is engineered to enhance productivity, allowing users to obtain results quickly without sacrificing quality.

In terms of technology, the IBM 2283 employs advanced printing techniques, such as laser technology, which ensures precise imaging and sharp text output. Additionally, the printer supports various media types and sizes, making it versatile for different business applications. Its connectivity options allow for seamless integration with existing systems and workflows, enabling users to send print jobs directly from their computers, thereby simplifying the printing process.

On the other hand, the IBM 6274 model takes data processing a notch higher with its robust set of features aimed at enhancing data analysis and reporting. This model focuses on delivering powerful processing capabilities, making it suitable for organizations that need to handle complex data sets efficiently. The 6274 is equipped with advanced algorithms to facilitate advanced analytics, offering businesses insights that drive decision-making.

One of the standout characteristics of the IBM 6274 is its support for multiple connectivity options, including Ethernet and wireless communication, which offers flexibility in accessing and processing data. Furthermore, with its user-friendly interface, the 6274 ensures that users can easily navigate through its functionalities without extensive training.

Both the IBM 2283 and 6274 are characterized by their reliability and durability, ensuring long-term use in demanding environments. They are designed with energy efficiency in mind, aligning with the modern emphasis on sustainability in technology.

In summary, the IBM 2283 and 6274 models embody the fusion of performance, versatility, and reliability. They are equipped with cutting-edge technologies that cater to the needs of contemporary businesses, making them vital tools for enhancing productivity and efficiency in a fast-paced corporate landscape.
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