IBM R50series manual Getting help and service, Getting help on the Web Calling IBM

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Getting help and service

Getting help and service

If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via CD-ROM. For more specific information and links, please go to www.microsoft.com. IBM offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your IBM preloaded Microsoft Windows product. For information please contact the IBM HelpCenter at the phone number(s) listed in “Calling IBM.”

Getting help on the Web

On the World Wide Web, the IBM Web site has up-to-date information about IBM Personal Computer products and support. The address for the IBM Personal Computing home page is www.ibm.com/pc

IBM provides an extensive Web site dedicated to mobile computing and to ThinkPad computers at www.ibm.com/pc/support. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad computer even easier.

You also can order publications through the IBM Publications Ordering System at www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi

Calling IBM

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the IBM PC HelpCenter. The following services are available during the warranty period:

vProblem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

vIBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service.

38ThinkPad® R50 Series Service and Troubleshooting Guide

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Contents ThinkPad R50 Series Service and Troubleshooting Guide Page ThinkPad R50 Series Service and Troubleshooting Guide Page Important notice for users Important regulatory notice for usersInformation about hard disk capacity Iv ThinkPad R50 Series Service and Troubleshooting Guide Finding information with Access IBM Vi ThinkPad R50 Series Service and Troubleshooting Guide Contents Viii ThinkPad R50 Series Service and Troubleshooting Guide Overview of your new ThinkPad computer Your ThinkPad at a glance Front view Rear viewFeatures Features Specifications Important tips Be careful about where and how you work Caring for your ThinkPad computerBe gentle with your computer Carry your computer properlyTake care in setting passwords Handle storage media and drives properlyOther important tips Cleaning the cover of your computer Cleaning your computer keyboardCleaning your computer display Caring for your ThinkPad computer Caring for your ThinkPad computer Solving computer problems Diagnosing problems TroubleshootingError messages Click PC-DoctorSolving computer problems Solving computer problems Solving computer problems Select Security-IBM Predesktop Area-Access IBM Predesktop Errors without messages ProblemSolution Password problem Power switch problem Keyboard problemsUltraNav problems Standby or hibernation problems Click Power Management Computer screen problems Click AdvancedBattery problems Hard disk drive problems Startup problem Other problems Computer does not respond From the list, select the mode you want Click OK Starting IBM Bios Setup Utility Double-clickStart setup utilityRecovering pre-installed software Double-clickRecover to factory contentsUpgrading the hard disk drive Handling a hard disk driveUpgrading the hard disk drive Upgrading the hard disk drive Replacing the battery Replacing the battery Getting help and service from IBM Getting help and service Getting help on the Web Calling IBMIBM FRU Telephone numbers Country or region Language Telephone NumberGetting help around the world Getting help and service Παρ Α. Σηµαντικ οδηγ σχετικ µε την ασϕ ΚΙΝ∆ΥΝΟΣΚΙΝ∆ΥΝΟΣ Καλ ρε και µετασχηµατιστ ΚΙΝ∆ΥΝΟΣ Μπαταρ ΚΙΝ∆ΥΝΟΣ Αποθ του πακ επαναϕορτ µπαταριΚΙΝ∆ΥΝΟΣ Προσοχη ∆ σχετικ µε τις προδιαγραϕ των συσκευ laser Πλ τα χ σας µετ το χειρισµ των καλωδ Φυλ αυτ τις οδηγ ThinkPad R50 Series Service and Troubleshooting Guide Appendix B. Wireless related information Wireless interoperabilityUsage environment and your health Authorized Operation Within the United States and Canada Enabling Extended Channel Mode ThinkPad R50 Series Service and Troubleshooting Guide Appendix C. Warranty information Warranty service and supportBefore you call for service Calling for service What this Warranty Does not Cover How to Obtain Warranty Service What IBM Will Do to Correct ProblemsExchange of a Machine or Part Your Additional Responsibilities Limitation of LiabilityPart 2 Country-unique Terms Governing LawJurisdiction Americas ArgentinaBrazil PeruNorth America CanadaCAMBODIA, LAOS, and Vietnam CAMBODIA, INDONESIA, LAOS, and VietnamIndia Japan MalasiaNEW Zealand PEOPLE’S Republic of China PRC PhilippinesSingapore EUROPE, Middle EAST, Africa EmeaHow to Obtain Warranty Service ThinkPad R50 Series Service and Troubleshooting Guide European Union EU Following Terms Apply to ALL EU Countries ThinkPad R50 Series Service and Troubleshooting Guide Egypt FranceGermany HungaryIreland Items for Which IBM is Not Liable SlovakiaUnited Kingdom Part 3 Warranty Information Warranty PeriodTypes of Warranty Service Customer Replaceable Unit ″CRU″ ServiceOn-site Service Courier or Depot ServiceCustomer Carry-In or Mail-In Service Guarantee supplement for Mexico HelpCenter telephone numbersThinkPad R50 Series Service and Troubleshooting Guide Appendix D. Notices Processing date dataReferences to the Web site addresses Electronic emission noticesProduct notice requirements Environmental notices for JapanDisposing of a disused lithium battery Handling a disused ThinkPad battery packTrademarks ThinkPad R50 Series Service and Troubleshooting Guide Appendix D. Notices ThinkPad R50 Series Service and Troubleshooting Guide Appendix D. Notices Part Number / Numéro de référence 49P1094 NEW FastSite intranet publisher KEY Features and Benefits Conditions of Use Lotus Warranty Support Appendix D. Notices ThinkPad R50 Series Service and Troubleshooting Guide Appendix D. Notices ThinkPad R50 Series Service and Troubleshooting Guide Index ThinkPad R50 Series Service and Troubleshooting Guide Page Part Number 13N6087
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