IBM 73P3292 Types of Warranty Service, Customer Replaceable Unit ″CRU″ Service, On-site Service

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A warranty period of 1 year on parts and 1 year on labor means that IBM provides warranty service without charge for parts and labor during the 1 year warranty period.

Types of Warranty Service

If required, IBM provides repair or exchange service depending on the type of warranty service specified for your Machine in the above table and as described below. Warranty service may be provided by your reseller if approved by IBM to perform warranty service. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations, additional charges may apply outside IBM’s normal service area, contact your local IBM representative or your reseller for country and location specific information.

1. Customer Replaceable Unit (″CRU″) Service

IBM will ship CRU parts to you for your replacement. If IBM instructs you to return the replaced CRU, you are responsible for returning it to IBM in accordance with IBM’s instructions. If you do not return the defective CRU, if IBM so instructs, within 30 days of your receipt of the replacement CRU, IBM may charge you for the replacement.

2. On-site Service

IBM or your reseller will either repair or exchange the failing Machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM Machine. The area must be clean, well lit and suitable for the purpose. For some Machines, certain repairs may require sending the Machine to an IBM service center.

3. Courier or Depot Service1

You will disconnect the failing Machine for collection arranged by IBM. IBM will provide you with a shipping container for you to return your Machine to a designated service center. A courier will pick up your Machine and deliver it to the designated service center. Following its repair or exchange, IBM will arrange the return delivery of the Machine to your location. You are responsible for its installation and verification.

4. Customer Carry-In or Mail-In Service

You will deliver or mail as IBM specifies (prepaid unless IBM specifies otherwise) the failing Machine suitably packaged to a location IBM designates. After IBM has repaired or exchanged the Machine, IBM will make it available for your collection or, for Mail-in Service, IBM will return it to you at IBM’s expense, unless IBM specifies otherwise. You are responsible for the subsequent installation and verification of the Machine.

The IBM Machine Warranty worldwide web site at http://www.ibm.com/servers/support/machine_warranties/ provides a worldwide overview of IBM’s Limited Warranty for Machines, a Glossary of IBM

1. This type of service is called ThinkPad EasyServ or EasyServ in some countries.

32ThinkPad CD-RW/DVD-ROM Combo II Ultrabay Slim Drive: User’s Guide

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Contents Page Page Page Page Table des matières Page Safety information Page Service Power cords and power adaptersPlugs and outlets Extension cords and related devicesBatteries CD and DVD drive safety Heat and product ventilationPage Registering your option Page Description du produit UDF reader IBM Drive Letter Access DLADescription du logiciel IBM RecordNowLocalisation des commandes de l’unité Conditions nécessaires à l’installationInstallation de l’unité Intervideo WinDVDPage Avant de commencer Manipulation et entretien d’un disquePage Ejection manuelle d’un disque Chargement d’un disqueUtilisation de la fonction DVD Activation de la fonction DMA Installation de WinDVD et lecture d’un DVD-vidéoCliquez sur le bouton Gestionnaire de périphériques Cliquez sur InterVideo WinDVD Démarrage de WinDVDRemarques Utilisation de la fonction CD-R et CD-RW Utilisation de Drive Letter Access DLACliquez sur Rendre compatible Utilisation du logiciel RecordNow Démarrer→Programmes→IBM RecordNowVous ne pouvez pas créer de disque multisession Résolution des incidentsSauvegarde d’un CD Vous ne parvenez pas à écrire sur un CD-R ou sur un CD-RWPage Page Online technical support Telephone technical supportCountry or Region Telephone Number What this Warranty Does not Cover What this Warranty CoversPart 1 General Terms What IBM Will Do to Correct Problems How to Obtain Warranty ServiceExchange of a Machine or Part Your Additional Responsibilities Limitation of LiabilityAmericas Argentina Part 2 Country-unique TermsBrazil United States North AmericaCanada Asia Pacific AustraliaHong Kong S.A.R. of China and Macau S.A.R. of China IndiaNEW Zealand JapanMalaysia PEOPLE’S Republic of China PRCSingapore EUROPE, Middle EAST, Africa EmeaGoverning Law European Union EU Following Terms Apply to ALL EU CountriesSpango Valley Greenock Scotland PA 16 OAH Egypt FranceHungary GermanyIreland South AFRICA, NAMIBIA, BOTSWANA, Lesotho and Swaziland Items for Which IBM is Not LiableSlovakia United KingdomWarranty Period Part 3 Warranty InformationThinkPad CD-RW/DVD-ROM Combo II Ultrabay Slim Drive On-site Service Types of Warranty ServiceCustomer Replaceable Unit ″CRU″ Service Courier or Depot Service1Country or Region Telephone Number Page Annexe C. Notices Electronic emission notices TrademarksFederal Communications Commission FCC statement Deutsche EMV-Direktive electromagnetische Verträglichkeit Industry Canada Class B emission compliance statementAvis de conformite a la reglementation d’Industrie Canada European Union emission directiveUnione Europea Directiva EMC Conformidad électromagnética Union Européenne Directive Conformité électromagnétiqueUnion Europea Normativa EMC Annexe C. Notices Page Page Référence 73P3292 Imprimé en France
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