IBM 48X-20X manual Appendix B. Problem solving, Problem descriptions

Page 23

Appendix B. Problem solving

Appendix B. Problem solving

Computer problems can be caused by hardware, software, or user error. Using the information in this section, you might be able to solve problems yourself or gather helpful information you can pass on to a service technician. You might also need to refer to your computer, operating-system, or audio-adapter publications.

Problem descriptions

Review the following list for any problem descriptions that might fit your situation.

Your computer or CD-ROM drive does not operate correctly or the Busy indicator light does not come on.

Take the following actions:

1.Make sure that the CD is inserted with the label side up or facing out if the drive is installed vertically.

2.Make sure that all devices are properly connected to the computer and the electrical outlet.

3.Turn off the computer, unplug the cables from the electrical outlets for your computer and all attached devices, and remove the computer cover.

4.Make sure that all power and IDE cables are securely attached. Disconnect the IDE cable and check for bent or misaligned pins. If you do not find any problems, reconnect the cable. Replace the computer cover, and reattach all cables and power cords. Turn on the computer and attempt to open the CD tray by pressing the Eject/Load button. If the tray fails to open and the Busy indicator light does not display, turn off the computer and try replacing the 4-pin dc power cable.

5.Make sure that the color-coded edge on the IDE cable aligns with pin 1 on the IDE port and is closest to the power cable on the CD-ROM drive. See ªStep 6. Attaching the cables to the driveº on page 1-6.

6.Make sure that the IDE cable is connected to the correct IDE port connection. See ªStep 3. Selecting the IDE portº on page 1-4for more information.

7.Check the CD-ROM drive and any other device on the IDE cable for the proper jumper configuration settings. See ªStep 4. Setting the configuration jumperº on page 1-5for more information.

8.Check to see if the middle connector on the IDE cable is attached to the IDE port on the system board. If it is, remove the connector and reattach the cable correctly. The middle port is used only if you are connecting two devices to the IDE port. If there are two devices on the IDE port, attach the

© Copyright IBM Corp. 2000

B-1

Image 23

Contents by IBM 48X-20X Internal IDE CD-ROM DriveUsers Guide OPTIONSFirst Edition September Contents iv 48X-20X Internal IDE CD-ROM Drive Users Guide Part 2 Appendixes Part 1 Installation and users guideAbout this book Registering your optionvi 48X-20X Internal IDE CD-ROM Drive Users Guide Safety information Antes de instalar este producto lea la información de seguridad Pred inštaláciou tohto zariadenia si pečítaje Bezpečnostné predpisyLäs säkerhetsinformationen innan du installerar den här produkten Antes de instalar este produto, leia as Informações sobre SegurançaBefore you begin Part 1 Installation and users guideProduct description Handling instructions System requirements«1¬Reserved Back view of the driveFront view of the drive Step 3. Selecting the IDE port Installing the driveStep 1. Opening the computer Step 2. Unpacking the driveStep 5. Mounting the drive in the bay Step 4. Setting the configuration jumperStep 6. Attaching the cables to the drive Step 7. Completing the hardware installationStep 9. Installing device drivers Step 8. Updating your computer configurationCaring for the CD-ROM drive Use and care of the driveCaring for a CD Loading a CD To load a CD into a vertically mounted CD-ROM drive do the following Windows 95, Windows 98, Windows NT 4.0, Windows 2000, or Windows Me Using a data CDManually ejecting a CD Playing an audio CD3. Double-click My Computer Changing the Windows 2000 desktop device driver Appendix A. Customizing device driver configuration settingsChanging the Windows 98 and Windows Me device-driver settings 1. Click Start--Settings--Control Panel7. Click the Advanced Settings tab Problem descriptions Appendix B. Problem solvingTo verify that the icon is there do the following Appendix B. Problem solving 1. Click Start -- Settings -- Control Panelb. Click Properties B-4 48X-20X Internal IDE CD-ROM Drive Users Guide The CD cannot be readThe CD does not play sound v CDR-101 You receive a common error message2. Select Properties v CDR-103Telephone technical support Appendix C. Help and service informationOnline technical support U.S.A. and Puerto Rico Support 24 hours a day, 7 days a weekCanada Toronto only Canada all otherAppendix D. Product warranties and notices Warranty StatementsThe IBM Warranty for Machines OF ANY KIND Extent of WarrantyItems Not Covered by Warranty WARRANTIES OF ANY KINDWarranty Service D-4 48X-20X Internal IDE CD-ROM Drive Users Guide Production StatusLimitation of Liability Extent of Warranty D-6 48X-20X Internal IDE CD-ROM Drive Users Guide OF ANY KIND Warranty ServiceLimitation of Liability D-8 48X-20X Internal IDE CD-ROM Drive Users Guide AUSTRALIA The IBM Warranty for Machines The following paragraph isPart 2 - Worldwide Country-Unique Terms ASIA PACIFICThe following terms apply to all EMEA countries NEW ZEALAND The IBM Warranty for Machines The following paragraphPEOPLES REPUBLIC OF CHINA Governing Law The following is added to EUROPE, MIDDLE EAST, AFRICA EMEAThe following terms apply to the country specified D-11 D-12 48X-20X Internal IDE CD-ROM Drive Users Guide UNITED STATES OF AMERICA Warranty Service The following is added toNORTH AMERICA D-13 NoticesTrademarks Industry Canada Class B emission compliance statement Federal Communications Commission FCC statementD-15 48X-20X CD-ROM DriveUnion Européenne - Directive Conformité électromagnétique Avis de conformite a la reglementation dIndustrie CanadaDeutsche EMV-Direktive electromagnetische Verträglichkeit European Union - emission directiveUnion Europea - Normativa EMC D-17Unione Europea - Directiva EMC Conformidad électromagnética D-18 48X-20X Internal IDE CD-ROM Drive Users Guide Page 1P P/N 10K3783 IBMRPart Number 10K3783