IBM 48X manual Appendix B. Problem solving, You cannot format a CD-RW disc

Page 27

Appendix B. Problem solving

Computer problems can be caused by hardware, software, or user error. You might be able to use the information in this section to solve problems yourself, or gather helpful information you can pass on to a service technician.

Review the following list for any problem descriptions that might fit your situation.

Troubleshooting

Your computer or CD-RW drive does not operate correctly or the busy indicator light does not come on.

Take the following actions:

1.Check that the CD is loaded with the label side up.

2.Check that all devices are correctly connected to the computer and the electrical outlet. If all devices are correctly connected and you are still experiencing problems, go to step 3.

3.Turn off the computer, unplug the cables from the electrical outlets for your computer and all attached devices, and remove the computer cover.

4.Check that all power and IDE cables are securely attached. Disconnect the IDE cable and check for bent or misaligned pins. If you do not find any problems, reconnect the IDE cable. Reattach all cables and power cords and replace the computer cover. Turn on the computer, restart the system, and then attempt to open the CD tray by pressing the Eject/Load button. If the tray fails to open and the busy indicator light does not come on, turn off the computer and try using another 4-pin dc power cable.

5.Check that the color-coded edge on the IDE cable aligns with pin 1 on the IDE port and is closest to the power cable on the 48X/32X/48X Max CD-ReWritable drive See “Step 3. Selecting an IDE port” on page 4.

6.Check that the IDE cable is connected to the proper IDE port connection. See “Step 3. Selecting an IDE port” on page 4 for more information.

7.Check the CD-RW drive and any other device on the IDE cable for the proper master/slave jumper settings. See “Step 4. Setting the configuration jumper” on page 4 for more information.

8.If the middle connector on the IDE cable is attached to the IDE port on the system board, remove the connector and reattach the cable. If there is only one device on the IDE port, attach the connector at one end of the cable to the IDE port and the connector at the other end to the device, leaving the middle connector (if there is one) open. If there are two devices on the IDE port, attach the connector at one end of the cable to the IDE port. If there is a hard disk drive, attach it to the connector at the other end of the cable and attach the CD-RW drive to the middle connector.

You cannot format a CD-RW disc

Take the following actions:

1.Check your media. This CD-RW drive cannot format 1X or 2X speed media.

2.Erase the CD-RW with the following procedure, then try formatting again.

© Copyright IBM Corp. 2003

17

Page 26 Page 28
Image 27
Page 26 Page 28
Contents User’s Guide Page User’s Guide Page Safety Read first Iv 48X/32X/48X Max CD-RW Drive User’s Guide Contents Vi 48X/32X/48X Max CD-RW Drive User’s Guide Appendixes Installation and user’s guideAbout this book Registering your optionViii 48X/32X/48X Max CD-RW Drive User’s Guide Installation and user’s guide IntroductionProduct description Handling Instructions Software descriptionBefore you begin System requirements1Reserved Product viewsFront view of the drive Back view of the driveUnpacking the drive Installing the DriveSetting the configuration jumper Opening the computerMounting the drive in the bay Completing the hardware installation Updating your computer configurationAttaching the cables to the drive Using CD-R and CD-RW discs Installing the CD-RW drive softwareHandling and caring for a CD Using the drive Caring for the CD-RW driveLoading a CD Ejecting a CD manually Using the softwareClick Make Compatible Open My ComputerIBM RecordNow Using the RecordNow softwareAppendix A. Product specifications Physical specificationsPower requirements Media Speed Compatibility Drive-performance specificationsEnvironmental requirements Write/Read speedsCreate CD-ROM XA Mode 2 Form 1 and Mode 2 Form 2 or CD-ROM Extended You cannot format a CD-RW disc Appendix B. Problem solvingSelect For use with record now You cannot create a multi-session discYou cannot successfully write to a CD-R or CD-RW disc You cannot eject a CDClick Start → Settings → Control Panel CD cannot be readOpen My Computer and Explore the CD-RW Drive Your computer hangs at boot-up There is no sound from the CDYour computer will not shut down or stand by Changing the DMA parameter setting for Windows XP Click Device Manager Enabling DMA for Windows 2000 ProfessionalAppendix D. Service and Support Online technical supportTelephone technical support 24 48X/32X/48X Max CD-RW Drive User’s Guide What this Warranty Covers What this Warranty Does not CoverPart 1 General Terms How to Obtain Warranty Service What IBM Will Do to Correct ProblemsExchange of a Machine or Part Limitation of Liability Your Additional ResponsibilitiesPart 2 Country-unique Terms Americas ArgentinaBrazil Asia Pacific Australia North AmericaCanada United StatesIndia Hong Kong S.A.R. of China and Macau S.A.R. of ChinaPEOPLE’S Republic of China PRC JapanMalaysia NEW ZealandEUROPE, Middle EAST, Africa Emea SingaporeGoverning Law Following Terms Apply to ALL EU Countries European Union EUSpango Valley Greenock Scotland PA 16 OAH France EgyptGermany HungaryIreland United Kingdom Items for Which IBM is Not LiableSlovakia South AFRICA, NAMIBIA, BOTSWANA, Lesotho and SwazilandPart 3 Warranty Information Warranty PeriodDDS/5 Tape Drive Courier or Depot Service4 Types of Warranty ServiceCustomer Replaceable Unit ″CRU″ Service On-site ServiceCountry or Region Telephone Number 42 48X/32X/48X Max CD-RW Drive User’s Guide Appendix F. Notices Federal Communications Commission FCC statement Industry Canada Class B emission compliance statementAvis de conformite a la reglementation d’Industrie Canada Deutsche EMV-Direktive electromagnetische Verträglichkeit European Union emission directiveUnion Européenne Directive Conformité électromagnétique Union Europea Normativa EMC Unione Europea Directiva EMC Conformidad électromagnéticaTrademarks 48 48X/32X/48X Max CD-RW Drive User’s Guide Page Part Number 22P7046
Top Page Image Contents