IBM 48X Appendix D. Service and Support, Online technical support, Telephone technical support

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Appendix D. Service and Support

The following information describes the technical support that is available for your product, during the warranty period or throughout the life of the product. Refer to your IBM Statement of Limited Warranty for a full explanation of IBM warranty terms.

Online technical support

Online technical support is available during the life of your product through the Personal Computing Support Web site at www-3.ibm.com/pc/support/site.wss/.

During the warranty period, assistance for replacement or exchange of defective components is available. In addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative.

Telephone technical support

Installation and configuration support through the IBM HelpCenter® will be withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including step-by-step installation assistance, are available for a nominal fee.

To assist the technical support representative, have available as much of the following information as possible:

vOption name

vOption number

vProof of purchase

vComputer manufacturer, model, serial number (if IBM), and manual

vExact wording of the error message (if any)

vDescription of the problem

vHardware and software configuration information for your system

If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call.

For the support telephone number and support hours by country, refer to the following table. If the number for your country or region is not listed, contact your IBM reseller or IBM marketing representative. Response time may vary depending on the number and nature of the calls received.

Phone numbers are subject to change without notice. For the latest phone number list, go to www-3.ibm.com/pc/support/site.wss/ and click Support Phone List.

Country or Region	Telephone Number	Country or Region	Telephone Number

Argentina	0800-666-0011	Malaysia	03-7727-7800

Australia	1300-130-426	Mexico	001-866-434-2080

Austria	01-24592-5901	Netherlands	020-514-5770

© Copyright IBM Corp. 2003

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Contents User’s Guide Page User’s Guide Page Safety Read first Iv 48X/32X/48X Max CD-RW Drive User’s Guide Contents Vi 48X/32X/48X Max CD-RW Drive User’s Guide About this book Installation and user’s guideRegistering your option AppendixesViii 48X/32X/48X Max CD-RW Drive User’s Guide Installation and user’s guide IntroductionProduct description Before you begin Software descriptionSystem requirements Handling InstructionsFront view of the drive Product viewsBack view of the drive 1ReservedSetting the configuration jumper Installing the DriveOpening the computer Unpacking the driveMounting the drive in the bay Completing the hardware installation Updating your computer configurationAttaching the cables to the drive Using CD-R and CD-RW discs Installing the CD-RW drive softwareHandling and caring for a CD Using the drive Caring for the CD-RW driveLoading a CD Ejecting a CD manually Using the softwareClick Make Compatible Open My ComputerIBM RecordNow Using the RecordNow softwareAppendix A. Product specifications Physical specificationsPower requirements Environmental requirements Drive-performance specificationsWrite/Read speeds Media Speed CompatibilityCreate CD-ROM XA Mode 2 Form 1 and Mode 2 Form 2 or CD-ROM Extended You cannot format a CD-RW disc Appendix B. Problem solvingYou cannot successfully write to a CD-R or CD-RW disc You cannot create a multi-session discYou cannot eject a CD Select For use with record nowClick Start → Settings → Control Panel CD cannot be readOpen My Computer and Explore the CD-RW Drive Your computer hangs at boot-up There is no sound from the CDYour computer will not shut down or stand by Changing the DMA parameter setting for Windows XP Click Device Manager Enabling DMA for Windows 2000 ProfessionalAppendix D. Service and Support Online technical supportTelephone technical support 24 48X/32X/48X Max CD-RW Drive User’s Guide What this Warranty Covers What this Warranty Does not CoverPart 1 General Terms How to Obtain Warranty Service What IBM Will Do to Correct ProblemsExchange of a Machine or Part Limitation of Liability Your Additional ResponsibilitiesPart 2 Country-unique Terms Americas ArgentinaBrazil Canada North AmericaUnited States Asia Pacific AustraliaIndia Hong Kong S.A.R. of China and Macau S.A.R. of ChinaMalaysia JapanNEW Zealand PEOPLE’S Republic of China PRCEUROPE, Middle EAST, Africa Emea SingaporeGoverning Law Following Terms Apply to ALL EU Countries European Union EUSpango Valley Greenock Scotland PA 16 OAH France EgyptGermany HungaryIreland Slovakia Items for Which IBM is Not LiableSouth AFRICA, NAMIBIA, BOTSWANA, Lesotho and Swaziland United KingdomPart 3 Warranty Information Warranty PeriodDDS/5 Tape Drive Customer Replaceable Unit ″CRU″ Service Types of Warranty ServiceOn-site Service Courier or Depot Service4Country or Region Telephone Number 42 48X/32X/48X Max CD-RW Drive User’s Guide Appendix F. Notices Federal Communications Commission FCC statement Industry Canada Class B emission compliance statementAvis de conformite a la reglementation d’Industrie Canada Deutsche EMV-Direktive electromagnetische Verträglichkeit European Union emission directiveUnion Européenne Directive Conformité électromagnétique Union Europea Normativa EMC Unione Europea Directiva EMC Conformidad électromagnéticaTrademarks 48 48X/32X/48X Max CD-RW Drive User’s Guide Page Part Number 22P7046