IBM 37L1388 Section Contains, Life Your, Web site, the PSG Electronic, Assistance for, Entitled

Page 47

Appendix

C.

Help

and

 

service

 

 

 

 

 

 

 

 

 

 

This

section

contains

information

on

 

how

to

 

obtain

online

and

 

telephone

technical

 

 

support.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Online

technical

 

support

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Online

technical

support

is

available

 

during

the

life

of

your

product.

Online

assistance

can

be

obtained

through

the

Personal

 

Computing

 

Support

Web site, the PSG Electronic

Bulletin

Board

System,

and

the

IBM

Automated

Fax

System.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Online

technical

support

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

IBM

Personal

Computing Support

Web

Site

 

 

 

 

http://www.pc.ibm.com/support

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

IBM

PSG

BBS

 

 

 

 

 

 

 

 

 

 

1-919-517-0001

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

IBM

Automated

Fax

System

 

 

 

 

 

 

1-800-426-3395

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1-800-465-3299 (in Canada)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

During

the

warranty

period,

assistance for

replacement

 

or

exchange

of

defective

 

 

components

is

available.

In

addition,

 

if

your

IBM

option

is

installed

in

an

IBM

computer,

you

might

be

entitled

to

 

service

 

at

your

location.

Your

technical support

representative

can

 

help

you

determine

 

the

best alternative.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Telephone

 

technical

support

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Marketing,

installation,

and

configuration

support

through

 

the

HelpCenter

will

be

 

 

withdrawn

or

made

 

available

for

a

fee,

at

 

IBM’s

 

discretion,

90

days

after

the option

has

been

withdrawn

from

marketing.

Additional

support

offerings,

including

 

 

 

 

 

step-by-step

installation assistance,

are

available

for

a

nominal

fee.

 

 

 

 

To assist

the

technical

support

representative,

have

available

 

as

much

of

the

following

information

as

possible:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1.Option name

2.Option number

3.Proof of purchase

4.

Computer

manufacturer,

model, serial number (if

IBM),

and manual

5.

Exact

wording

of

the

error

message

(if

any)

 

6.

Description

of

the

problem

 

 

 

 

7.

Hardware and software configuration information

for your

system

If

possible,

be

at

your

computer.

Your

technical

support

representative might want to

walk

you through

the

problem

during

the

call.

 

 

Part 3: Appendixes

3-15

Image 47
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