IBM 22P6960 manual Appendix B. Solving problems

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Appendix B. Solving problems

Computer problems can be caused by hardware, software, or user error. Using the information in this section, you might be able to solve problems yourself or gather helpful information that you can pass on to a service technician. You might also need to refer to your computer, operating system, or audio-adapter documentation.

Review the following list for any problem description that might fit your situation.

vYour computer or DVD-RAM/DVD-R drive does not operate correctly, or the Busy indicator light does not come on.

Take the following actions:

1.Check that the disc is loaded with the label side up.

2.Check that all devices are properly connected to the computer and to the electrical outlet.

3.Turn off the computer, unplug the cables for your computer and all attached devices, and remove the computer cover.

4.Check that all power and IDE cables are securely attached. Disconnect the IDE cable and check for bent or misaligned pins. If you do not find any problems, reconnect the interface cable. Replace the computer cover, and reattach all cables and power cords. Turn on the computer, restart the operating system, and attempt to open the loading tray by pressing the Open/Close button. If the tray fails to open and the Busy indicator does not light, turn off the computer and try using another 4-pin dc power cable.

5.Check that the color-coded edge on the IDE cable aligns with pin 1 on the IDE port and is closest to the power cable on the DVD-RAM/DVD-R drive. See “Step 5. Attaching the cables to the drive” on page 1-7.

6.Check the DVD-RAM/DVD-R drive and any other device on the IDE cable for the proper settings. See “Step 3. Setting the configuration jumpers” on page 1-6.

7.If the middle connector on the IDE cable is attached to the IDE port on the system board, remove the connector and reattach the cable. If there is only one device on the IDE port, attach the connector at one end of the cable to the IDE port and the connector at the other end to the device, leaving the middle connector (if there is one) open.

If there are two devices on the IDE port, attach the connector at one end of the cable to the IDE port. If there is a hard disk drive, attach it to the connector at the other end of the cable, and attach the DVD-RAM/DVD-R drive to the middle connector.

© Copyright IBM Corp. 2001

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Contents IBM DVD-RAM/DVD-R Drive Page Contents Appendix D. Help and service information Safety Read first Vi IBM DVD-RAM/DVD-R Drive User’s Guide Part 2 Appendices Part 1 Installation and user’s guideAbout this book Registering your optionViii IBM DVD-RAM/DVD-R Drive User’s Guide MGI VideoWave Installation and user’s guideProduct description Software descriptionDVD Player Installation requirementsVeritas Drive Letter Access DLA Veritas Simple BackupHandling precautions Drive controls and connectorsBefore you begin Open/Close button Installing the drive Opening the computerUnpacking the drive Setting the configuration jumpers Attaching the cables to the drive Mounting the drive in the bayInstalling the software Completing the hardware installationUsing the DVD-RAM/DVD-R drive Using single-sided and double-sided DVD-RAM/DVD-R mediaWrite-protecting the cartridge Removing the disc from the cartridge Removing the disc from the cartridgeUsing the DVD-RAM/DVD-R drive with CDs and DVDs Securing a disc in a vertically mounted driveManually ejecting a disc Changing the DVD region code Using the DVD Player softwareBefore using the software Using the DVD PlayerClick Start→Programs→IBM DLA→DLA Toolkit Using Drive Letter Access DLAClick DVD Player Click the General Properties tabMaintaining the DVD-RAM/DVD-R drive Using MGI VideoWaveCaring for the DVD-RAM/DVD-R drive Caring for a CD or DVD16IBM DVD-RAM/DVD-R Drive User’s Guide Appendix A. Product specifications Physical specificationsPower requirements Write speeds Read speedsAppendix B. Solving problems Click Start → Settings → Control Panel Appendix B. Solving problems You receive a common error message Disc cannot be read. Take the following actionsThere is no sound from the disc Appendix B. Solving problems 6IBM DVD-RAM/DVD-R Drive User’s Guide Click Properties Click the Advanced Settings tabEnabling DMA for Windows 2000 Professional Click the Device Manager tabEnabling DMA for Windows NT Telephone technical support Appendix D. Help and service informationSupport 24 hours a day, 7 days a week IBM Warranty for Machines Appendix E. Product warranty and noticesWarranty Statement IBM Statement of Limited WarrantyANY Kind Extent of WarrantyItems Not Covered by Warranty Warranty ServiceLimitation of Liability Governing Law Americas BrazilNorth America CAMBODIA, LAOS, and Vietnam CanadaUnited States Asia Pacific AustraliaHong Kong and Macau IndiaJapan NEW Zealand PEOPLE’S Republic of China PRCEUROPE, Middle EAST, Africa Emea Governing Law Egypt Austria and GermanyFrance IrelandItaly United Kingdom Processing date data Trademarks Electronic emissions noticesFederal Communications Commission FCC statement Industry Canada Class B emission compliance statement Avis de conformite a la reglementation d’Industrie CanadaDeutsche EMV-Direktive electromagnetische Verträglichkeit Union Européenne Directive Conformité électromagnétique European Union emission directiveUnion Europea Normativa EMC Unione Europea Directiva EMC Conformidad électromagnéticaAppendix E. Product warranty and notices 18IBM DVD-RAM/DVD-R Drive User’s Guide Page Part Number 22P6960 1P P/N 22P6960