IBM 22P6960 manual Appendix B. Solving problems

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Check for incompatibilities among the DVD-RAM/DVD-R drive device driver and other device drivers or other hardware in your computer. Create a system diskette with minimum CONFIG.SYS and AUTOEXEC.BAT system files.

1.Before creating special CONFIG.SYS and AUTOEXEC.BAT files, make a backup copy of these files in a convenient directory. From a DOS prompt, do the following:

a.Type copy CONFIG.SYS CONFIG.IBM and press Enter.

b.Type copy AUTOEXEC.BAT AUTOEXEC.IBM and press Enter.

2.Insert a blank, formatted diskette into the diskette drive.

3.Copy the CONFIG.SYS and AUTOEXEC.BAT files onto the diskette.

4.Turn off the computer, and ensure that the system diskette (the diskette that you created) is in the diskette drive.

5.Restart the computer (the computer starts up from the system diskette).

6.Observe the startup messages, and ensure that the device driver IBMIDECD.SYS loads. When MSCDEX loads, observe the drive letter that the computer assigns to the DVD-RAM/DVD-R drive.

7.Insert a data CD into the loading tray; then wait until the Busy indicator is not lit.

8.Attempt to read the disc by typing dir e:, where e is the DVD-RAM/DVD-R drive letter assigned after the MSCDEX message.

– If the computer is able to read the disc, a conflict probably exists among the device drivers that are loaded by the CONFIG.SYS or AUTOXEC.BAT file. You need to resolve this device conflict. Refer to the documentation that comes with your computer for more information on resolving device conflicts.

– If you are unable to access the disc, you might have a hardware problem. If you are unable to read the disc or a drive letter is not assigned by MSCDEX, go to the next step.

9.Turn off the computer, unplug the cables for your computer and all attached devices from the electrical outlets, and remove the computer cover.

10.Disconnect the IDE and power cables for all IDE devices except the DVD-RAM/DVD-R drive.

11.Configure the DVD-RAM/DVD-R drive as a master, and connect it to the last IDE connector on the primary IDE port.

12.Reinstall the computer cover. Reconnect the keyboard; plug the power cords into electrical outlets.

13.Insert the system diskette into the diskette drive, and insert a data disc into the DVD-RAM/DVD-R drive.

14.Restart the computer.

Appendix B. Solving problems

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Contents IBM DVD-RAM/DVD-R Drive Page Contents Appendix D. Help and service information Safety Read first Vi IBM DVD-RAM/DVD-R Drive User’s Guide About this book Part 1 Installation and user’s guideRegistering your option Part 2 AppendicesViii IBM DVD-RAM/DVD-R Drive User’s Guide Product description Installation and user’s guideSoftware description MGI VideoWaveVeritas Drive Letter Access DLA Installation requirementsVeritas Simple Backup DVD PlayerBefore you begin Handling precautionsDrive controls and connectors Open/Close button Unpacking the drive Installing the driveOpening the computer Setting the configuration jumpers Attaching the cables to the drive Mounting the drive in the bayInstalling the software Completing the hardware installationWrite-protecting the cartridge Using the DVD-RAM/DVD-R driveUsing single-sided and double-sided DVD-RAM/DVD-R media Removing the disc from the cartridge Removing the disc from the cartridgeManually ejecting a disc Using the DVD-RAM/DVD-R drive with CDs and DVDsSecuring a disc in a vertically mounted drive Before using the software Using the DVD Player softwareUsing the DVD Player Changing the DVD region codeClick DVD Player Using Drive Letter Access DLAClick the General Properties tab Click Start→Programs→IBM DLA→DLA ToolkitMaintaining the DVD-RAM/DVD-R drive Using MGI VideoWaveCaring for the DVD-RAM/DVD-R drive Caring for a CD or DVD16IBM DVD-RAM/DVD-R Drive User’s Guide Power requirements Appendix A. Product specificationsPhysical specifications Write speeds Read speedsAppendix B. Solving problems Click Start → Settings → Control Panel Appendix B. Solving problems There is no sound from the disc You receive a common error messageDisc cannot be read. Take the following actions Appendix B. Solving problems 6IBM DVD-RAM/DVD-R Drive User’s Guide Enabling DMA for Windows 2000 Professional Click the Advanced Settings tabClick the Device Manager tab Click PropertiesEnabling DMA for Windows NT Telephone technical support Appendix D. Help and service informationSupport 24 hours a day, 7 days a week Warranty Statement Appendix E. Product warranty and noticesIBM Statement of Limited Warranty IBM Warranty for MachinesItems Not Covered by Warranty Extent of WarrantyWarranty Service ANY KindLimitation of Liability North America Governing LawAmericas Brazil United States CanadaAsia Pacific Australia CAMBODIA, LAOS, and VietnamJapan Hong Kong and MacauIndia EUROPE, Middle EAST, Africa Emea NEW ZealandPEOPLE’S Republic of China PRC Governing Law Egypt Austria and GermanyItaly FranceIreland United Kingdom Processing date data Federal Communications Commission FCC statement TrademarksElectronic emissions notices Deutsche EMV-Direktive electromagnetische Verträglichkeit Industry Canada Class B emission compliance statementAvis de conformite a la reglementation d’Industrie Canada Union Européenne Directive Conformité électromagnétique European Union emission directiveUnion Europea Normativa EMC Unione Europea Directiva EMC Conformidad électromagnéticaAppendix E. Product warranty and notices 18IBM DVD-RAM/DVD-R Drive User’s Guide Page Part Number 22P6960 1P P/N 22P6960