IBM 22P6960 Disc cannot be read. Take the following actions, There is no sound from the disc

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15.Attempt to read the disc by typing dir C: (the DVD-RAM/DVD-R drive is drive C because it is the only device that is connected to the IDE port).

–If the computer is able to read the disc, a conflict probably exists with one of the devices that are installed on your computer. You need to resolve this device-driver conflict. Check the configuration jumper settings for the other devices or refer to your device documentation.

–If you are unable to access the disc, you might have a hardware problem. If the DVD-RAM/DVD-R drive still does not read the data disc, the DVD-RAM/DVD-R drive might be defective. See “Appendix D. Help and service information” on page D-1.

v The disc cannot be read. Take the following actions:

1.The disc might be dirty; clean it as described in “Caring for a CD or DVD” on page 1-15.

2.The disc might be defective; try another disc.

3.The disc is not ISO-9660, High Sierra Group (HSG), or Universal Disc Format (UDS) compatible. Check with your place of purchase.

vThere is no sound from the disc.

1.Verify that you are not using a data CD.

2.Adjust the audio-adapter volume control. See the documentation that comes with your audio adapter and audio-CD player program.

3.Turn off the computer, unplug the cables from the electrical outlets for your computer and all attached devices, and remove the computer cover. Ensure that the audio-signal cable connects the DVD-RAM/DVD-R drive with the sound adapter.

vYou receive a common error message.

Take the following actions for these common error messages:

–CDR-103

The disc in the DVD-RAM/DVD-R drive is not High Sierra, ISO 9660, or UDF format. The DVD-RAM/DVD-R drive does not support the media.

–CDR-101

The ″not ready reading the drive″ situation occurs if you try to access the DVD-RAM/DVD-R drive before the drive is ready. The Busy indicator lights when you attempt to access the drive after inserting a disc into the loading tray. Wait until the Busy indicator is no longer lit before attempting to access the drive.

v The connectors on the audio cables that are provided do not fit the connector on your audio adapter.

Some audio adapters might require a special cable. See the documentation that comes with your audio adapter.

B-4IBM DVD-RAM/DVD-R Drive: User’s Guide

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Contents IBM DVD-RAM/DVD-R Drive Page Contents Appendix D. Help and service information Safety Read first Vi IBM DVD-RAM/DVD-R Drive User’s Guide Registering your option Part 1 Installation and user’s guideAbout this book Part 2 AppendicesViii IBM DVD-RAM/DVD-R Drive User’s Guide Software description Installation and user’s guideProduct description MGI VideoWaveVeritas Simple Backup Installation requirementsVeritas Drive Letter Access DLA DVD PlayerHandling precautions Drive controls and connectorsBefore you begin Open/Close button Installing the drive Opening the computerUnpacking the drive Setting the configuration jumpers Mounting the drive in the bay Attaching the cables to the driveCompleting the hardware installation Installing the softwareUsing the DVD-RAM/DVD-R drive Using single-sided and double-sided DVD-RAM/DVD-R mediaWrite-protecting the cartridge Removing the disc from the cartridge Removing the disc from the cartridgeUsing the DVD-RAM/DVD-R drive with CDs and DVDs Securing a disc in a vertically mounted driveManually ejecting a disc Using the DVD Player Using the DVD Player softwareBefore using the software Changing the DVD region codeClick the General Properties tab Using Drive Letter Access DLAClick DVD Player Click Start→Programs→IBM DLA→DLA ToolkitUsing MGI VideoWave Maintaining the DVD-RAM/DVD-R driveCaring for a CD or DVD Caring for the DVD-RAM/DVD-R drive16IBM DVD-RAM/DVD-R Drive User’s Guide Appendix A. Product specifications Physical specificationsPower requirements Read speeds Write speedsAppendix B. Solving problems Click Start → Settings → Control Panel Appendix B. Solving problems You receive a common error message Disc cannot be read. Take the following actionsThere is no sound from the disc Appendix B. Solving problems 6IBM DVD-RAM/DVD-R Drive User’s Guide Click the Device Manager tab Click the Advanced Settings tabEnabling DMA for Windows 2000 Professional Click PropertiesEnabling DMA for Windows NT Appendix D. Help and service information Telephone technical supportSupport 24 hours a day, 7 days a week IBM Statement of Limited Warranty Appendix E. Product warranty and noticesWarranty Statement IBM Warranty for MachinesWarranty Service Extent of WarrantyItems Not Covered by Warranty ANY KindLimitation of Liability Governing Law Americas BrazilNorth America Asia Pacific Australia CanadaUnited States CAMBODIA, LAOS, and VietnamHong Kong and Macau IndiaJapan NEW Zealand PEOPLE’S Republic of China PRCEUROPE, Middle EAST, Africa Emea Governing Law Austria and Germany EgyptFrance IrelandItaly United Kingdom Processing date data Trademarks Electronic emissions noticesFederal Communications Commission FCC statement Industry Canada Class B emission compliance statement Avis de conformite a la reglementation d’Industrie CanadaDeutsche EMV-Direktive electromagnetische Verträglichkeit European Union emission directive Union Européenne Directive Conformité électromagnétiqueUnione Europea Directiva EMC Conformidad électromagnética Union Europea Normativa EMCAppendix E. Product warranty and notices 18IBM DVD-RAM/DVD-R Drive User’s Guide Page Part Number 22P6960 1P P/N 22P6960
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