IBM 22P6960 manual Support 24 hours a day, 7 days a week

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vComputer manufacturer, model, serial number (if IBM), and manual

vExact wording of the error message (if any)

vDescription of the problem

vHardware and software configuration information for your system

If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call.

For the support telephone number and support hours by country, refer to the following table. If the number for your country or region is not listed, contact your IBM reseller or IBM marketing representative. Response time may vary depending on the number and nature of the calls received.

Support 24 hours a day, 7 days a week

Canada (Toronto only)	416-383-3344

Canada (all other)	1-800-565-3344

U.S.A. and Puerto Rico	1-800-772-2227

All other countries and regions	Go to http://www.ibm.com/pc/support/,
	and click Support Phone List.

D-2IBM DVD-RAM/DVD-R Drive: User’s Guide

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Contents IBM DVD-RAM/DVD-R Drive Page Contents Appendix D. Help and service information Safety Read first Vi IBM DVD-RAM/DVD-R Drive User’s Guide Part 1 Installation and user’s guide About this bookRegistering your option Part 2 AppendicesViii IBM DVD-RAM/DVD-R Drive User’s Guide Installation and user’s guide Product descriptionSoftware description MGI VideoWaveInstallation requirements Veritas Drive Letter Access DLAVeritas Simple Backup DVD PlayerHandling precautions Drive controls and connectorsBefore you begin Open/Close button Installing the drive Opening the computerUnpacking the drive Setting the configuration jumpers Mounting the drive in the bay Attaching the cables to the driveCompleting the hardware installation Installing the softwareUsing the DVD-RAM/DVD-R drive Using single-sided and double-sided DVD-RAM/DVD-R mediaWrite-protecting the cartridge Removing the disc from the cartridge Removing the disc from the cartridgeUsing the DVD-RAM/DVD-R drive with CDs and DVDs Securing a disc in a vertically mounted driveManually ejecting a disc Using the DVD Player software Before using the softwareUsing the DVD Player Changing the DVD region codeUsing Drive Letter Access DLA Click DVD PlayerClick the General Properties tab Click Start→Programs→IBM DLA→DLA ToolkitUsing MGI VideoWave Maintaining the DVD-RAM/DVD-R driveCaring for a CD or DVD Caring for the DVD-RAM/DVD-R drive16IBM DVD-RAM/DVD-R Drive User’s Guide Appendix A. Product specifications Physical specificationsPower requirements Read speeds Write speedsAppendix B. Solving problems Click Start → Settings → Control Panel Appendix B. Solving problems You receive a common error message Disc cannot be read. Take the following actionsThere is no sound from the disc Appendix B. Solving problems 6IBM DVD-RAM/DVD-R Drive User’s Guide Click the Advanced Settings tab Enabling DMA for Windows 2000 ProfessionalClick the Device Manager tab Click PropertiesEnabling DMA for Windows NT Appendix D. Help and service information Telephone technical supportSupport 24 hours a day, 7 days a week Appendix E. Product warranty and notices Warranty StatementIBM Statement of Limited Warranty IBM Warranty for MachinesExtent of Warranty Items Not Covered by WarrantyWarranty Service ANY KindLimitation of Liability Governing Law Americas BrazilNorth America Canada United StatesAsia Pacific Australia CAMBODIA, LAOS, and VietnamHong Kong and Macau IndiaJapan NEW Zealand PEOPLE’S Republic of China PRCEUROPE, Middle EAST, Africa Emea Governing Law Austria and Germany EgyptFrance IrelandItaly United Kingdom Processing date data Trademarks Electronic emissions noticesFederal Communications Commission FCC statement Industry Canada Class B emission compliance statement Avis de conformite a la reglementation d’Industrie CanadaDeutsche EMV-Direktive electromagnetische Verträglichkeit European Union emission directive Union Européenne Directive Conformité électromagnétiqueUnione Europea Directiva EMC Conformidad électromagnética Union Europea Normativa EMCAppendix E. Product warranty and notices 18IBM DVD-RAM/DVD-R Drive User’s Guide Page Part Number 22P6960 1P P/N 22P6960