IBM 22P6969 manual Appendix B. Problem solving

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Appendix B. Problem solving

Computer problems can be caused by hardware, software, or user error. You might be able to use the information in this section to solve problems yourself, or gather helpful information you can pass on to a service technician.

Review the following list for any problem descriptions that might fit your situation.

Troubleshooting

Your computer or CD-RW drive does not operate correctly or the busy indicator light does not come on.

Take the following actions:

1.Check that the CD is loaded with the label side up.

2.Check that all devices are correctly connected to the computer and the electrical outlet. If all devices are correctly connected and you are still experiencing problems, go to step 3.

3.Turn off the computer, unplug the cables from the electrical outlets for your computer and all attached devices, and remove the computer cover.

4.Check that all power and IDE cables are securely attached. Disconnect the IDE cable and check for bent or misaligned pins. If you do not find any problems, reconnect the interface cable. Replace the computer cover, and reattach all cables and power cords. Turn on the computer, restart the system, and then attempt to open the CD tray by pressing the Eject/Load button. If the tray fails to open and the busy indicator light does not come on, turn off the computer and try using another 4-pin dc power cable.

5.Check that the color-coded edge on the IDE cable aligns with pin 1 on the IDE port and is closest to the power cable on the 24X/10X/40X Max CD-ReWritable drive See “Step 3. Selecting an IDE port” on page 1-5.

6.Check that the IDE cable is connected to the proper IDE port connection. See “Step 3. Selecting an IDE port” on page 1-5for more information.

7.Check the CD-RW drive and any other device on the IDE cable for the proper master/slave jumper settings. See “Step 4. Setting the configuration jumper” on page 1-6for more information.

8.If the middle connector on the IDE cable is attached to the IDE port on the system board, remove the connector and reattach the cable. If there is only one device on the IDE port, attach the connector at one end of the cable to the IDE port and the connector at the other end to the device, leaving the middle connector (if there is one) open. If there are two devices on the IDE port, attach the connector at one end of the cable to the IDE port. If there is

© Copyright IBM Corp. 2001

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Contents 24X/10X/40X Max CD-RW Drive Page Iii Safety Read firstIv 24X/10X/40X Max CD-RW Drive User’s Guide Contents Vi 24X/10X/40X Max CD-RW Drive User’s Guide Appendixes Installation and user’s guideAbout this book Registering your optionViii 24X/10X/40X Max CD-RW Drive User’s Guide Installation and user’s guide IntroductionProduct description Software description Before you beginSystem requirements Handling Instructions Product viewsFront view of the drive Reserved Back view of the driveSelecting an IDE port Installing the DriveOpening the computer Unpacking the driveMounting the drive in the bay Setting the configuration jumperAttaching the cables to the drive Completing the hardware installation Updating your computer configurationInstalling the CD-RW software Using the drive Using CD-R and CD-RW discsCaring for the CD-RW drive Handling and caring for a CDLoading a CD Using IBM Drive Letter Access DLA Ejecting a CD manuallyOpen My Computer Limiting recording speed Click Make CompatibleSelect Properties Start-Programs- IBM RecordNow Using the RecordNow softwareAppendix A. Product specifications Physical specificationsPower requirements Media Speed Compatibility Drive-performance specificationsEnvironmental requirements Write/Read speedsFeature Specification Page Appendix B. Problem solving You cannot eject a CD You cannot format a CD-RW discYou cannot create a multi-session disc You cannot successfully write to a CD-R or CD-RW discClick Start → Settings → Control Panel There is no sound from the CD CD cannot be readAppendix B. Problem solving 624X/10X/40X Max CD-RW Drive User’s Guide Click Device Manager Click the Device Manager tabClick Properties Click Start-Control PanelClick the Advanced Settings tab Enabling DMA for Windows 2000 ProfessionalEnabling DMA for Windows NT Page 424X/10X/40X Max CD-RW Drive User’s Guide Appendix D. Product warranty and support information Warranty periodService and support Telephone technical support Part 1 General Terms IBM Statement of Limited Warranty Z125-4753-06 8/2000IBM Warranty for Machines Extent of WarrantyItems Not Covered by Warranty Warranty ServiceANY Kind Limitation of Liability Canada Part 2 Country-unique TermsAmericas Brazil North AmericaCAMBODIA, LAOS, and Vietnam Asia Pacific AustraliaNEW Zealand Hong Kong and MacauIndia JapanEUROPE, Middle EAST, Africa Emea PEOPLE’S Republic of China PRCGoverning Law Austria and Germany EgyptFrance Ireland ItalySouth AFRICA, NAMIBIA, BOTSWANA, Lesotho and Swaziland Following item is added to this paragraph United Kingdom1424X/10X/40X Max CD-RW Drive User’s Guide Appendix E. Notices Electronic emission notices TrademarksPage Part Number 22P6969 1P P/N 22P6969
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