IBM 22P6969 manual Telephone technical support

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During the warranty period, assistance for replacement or exchange of defective components is available. In addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative.

Telephone technical support

Installation and configuration support through the IBM HelpCenter® will be withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including step-by-step installation assistance, are available for a nominal fee.

To assist the technical support representative, have available as much of the following information as possible:

vOption name

vOption number

vProof of purchase

vComputer manufacturer, model, serial number (if IBM), and manual

vExact wording of the error message (if any)

vDescription of the problem

vHardware and software configuration information for your system

If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call.

For the support telephone number and support hours by country, refer to the following table. If the number for your country or region is not listed, contact your IBM reseller or IBM marketing representative. Response time may vary depending on the number and nature of the calls received.

Support 24 hours a day, 7 days a week

Canada (Toronto only)	416-383-3344

Canada (all other)	1-800-565-3344

U.S.A. and Puerto Rico	1-800-772-2227

All other countries and regions	Go to http://www.ibm.com/pc/support/,
	and click Support Phone List.

D-224X/10X/40X Max CD-RW Drive: User’s Guide

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Contents 24X/10X/40X Max CD-RW Drive Page Safety Read first IiiIv 24X/10X/40X Max CD-RW Drive User’s Guide Contents Vi 24X/10X/40X Max CD-RW Drive User’s Guide Registering your option Installation and user’s guideAbout this book AppendixesViii 24X/10X/40X Max CD-RW Drive User’s Guide Product description Installation and user’s guideIntroduction System requirements Software descriptionBefore you begin Front view of the drive Handling InstructionsProduct views Back view of the drive ReservedUnpacking the drive Installing the DriveOpening the computer Selecting an IDE portSetting the configuration jumper Mounting the drive in the bayAttaching the cables to the drive Installing the CD-RW software Completing the hardware installationUpdating your computer configuration Using CD-R and CD-RW discs Using the driveHandling and caring for a CD Caring for the CD-RW driveLoading a CD Open My Computer Using IBM Drive Letter Access DLAEjecting a CD manually Select Properties Limiting recording speedClick Make Compatible Using the RecordNow software Start-Programs- IBM RecordNowPower requirements Appendix A. Product specificationsPhysical specifications Write/Read speeds Drive-performance specificationsEnvironmental requirements Media Speed CompatibilityFeature Specification Page Appendix B. Problem solving You cannot successfully write to a CD-R or CD-RW disc You cannot format a CD-RW discYou cannot create a multi-session disc You cannot eject a CDClick Start → Settings → Control Panel CD cannot be read There is no sound from the CDAppendix B. Problem solving 624X/10X/40X Max CD-RW Drive User’s Guide Click Start-Control Panel Click the Device Manager tabClick Properties Click Device ManagerEnabling DMA for Windows NT Click the Advanced Settings tabEnabling DMA for Windows 2000 Professional Page 424X/10X/40X Max CD-RW Drive User’s Guide Service and support Appendix D. Product warranty and support informationWarranty period Telephone technical support Extent of Warranty IBM Statement of Limited Warranty Z125-4753-06 8/2000IBM Warranty for Machines Part 1 General TermsANY Kind Items Not Covered by WarrantyWarranty Service Limitation of Liability North America Part 2 Country-unique TermsAmericas Brazil CanadaAsia Pacific Australia CAMBODIA, LAOS, and VietnamJapan Hong Kong and MacauIndia NEW ZealandPEOPLE’S Republic of China PRC EUROPE, Middle EAST, Africa EmeaGoverning Law France Austria and GermanyEgypt South AFRICA, NAMIBIA, BOTSWANA, Lesotho and Swaziland IrelandItaly United Kingdom Following item is added to this paragraph1424X/10X/40X Max CD-RW Drive User’s Guide Appendix E. Notices Trademarks Electronic emission noticesPage Part Number 22P6969 1P P/N 22P6969