Cisco Systems ME-C6524GS-8S Submitting a Service Request, Definitions of Service Request Severity

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Obtaining Technical Assistance

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411

Australia: 1 800 805 227

EMEA: +32 2 704 55 55

USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is “down” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Regulatory Compliance and Safety Information for the Cisco ME 6500 Series Ethernet Switch

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Contents This document includes the following sections Translated Safety Warnings Statement 17-Overtemperature WarningStatement 37-Restricted Area Warning Statement 39-Grounded Equipment Warning Statement 43-Jewelry Removal Warning Tatement 48-Stacking the Chassis Warning Statement 148-Installation Warning Statement 171-Ethernet Cable Shielding in Offices Statement 258-Fan Tray Removal Warning Statement 322-DC Power Off Warning Statement 1001-Work During Lightning Activity Statement 1004-Installation Instructions Translated Safety Warnings Translated Safety Warnings Translated Safety Warnings Translated Safety Warnings 78-17361-02 Statement 1008-Class 1 Laser Product Statement 1012-Laser Beam Exposure Statement 1017-Restricted Area Translated Safety Warnings Statement 1030-Equipment Installation Translated Safety Warnings Statement 1040-Product Disposal Translated Safety Warnings Statement 1045-Short-Circuit Protection Translated Safety Warnings Statement 1046-Installing or Replacing the Unit Statement 1051-Laser Radiation Translated Safety Warnings Translated Safety Warnings Translated Safety Warnings European Directives European Directives 78-17361-02 Specification Description Standards ComplianceNebs EMC Class a Notices and Warnings Class a Notice for FCCClass a Notice for Canada Statement 191-VCCI Class a Warning for JapanEMC Class a Notices and Warnings Cisco.com Optional CautionsObtaining Documentation Product Documentation DVD Ordering Documentation Documentation FeedbackCisco Product Security Overview Reporting Security Problems in Cisco Products Product Alerts and Field NoticesObtaining Technical Assistance Cisco Support WebsiteSubmitting a Service Request Definitions of Service Request SeverityObtaining Additional Publications and Information Obtaining Additional Publications and Information
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