Obtaining Technical Assistance
Obtaining Technical Assistance
Cisco Technical Support provides
Cisco Support website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Support Website
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| The Cisco Support website provides online documents and tools for troubleshooting and resolving |
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| technical issues with Cisco products and technologies. The website is available 24 hours a day at |
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| this URL: |
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| http://www.cisco.com/en/US/support/index.html |
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| Access to all tools on the Cisco Support website requires a Cisco.com user ID and password. If you have |
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| a valid service contract but do not have a user ID or password, you can register at this URL: |
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| http://tools.cisco.com/RPF/register/register.do |
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Note | Before you submit a request for service online or by phone, use the Cisco Product Identification Tool | ||
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| to locate your product serial number. You can access this tool from the Cisco Support website |
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| by clicking the Get Tools & Resources link, clicking the All Tools |
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| Cisco Product Identification Tool from the alphabetical list. This tool offers three search options: |
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| by product ID or model name; by tree view; or, for certain products, by copying and pasting show |
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| command output. Search results show an illustration of your product with the serial number label |
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| location highlighted. Locate the serial number label on your product and record the information |
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| before placing a service call. |
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Tip | Displaying and Searching on Cisco.com | ||
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| If you suspect that the browser is not refreshing a web page, force the browser to update the web page |
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| by holding down the Ctrl key while pressing F5. |
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| To find technical information, narrow your search to look in technical documentation, not the |
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| entire Cisco.com website. After using the Search box on the Cisco.com home page, click the |
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| Advanced Search link next to the Search box on the resulting page and then click the |
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| Technical Support & Documentation radio button. |
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| To provide feedback about the Cisco.com website or a particular technical document, click |
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| Contacts & Feedback at the top of any Cisco.com web page. |
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Regulatory Compliance and Safety Information for the Cisco ME 6500 Series Ethernet Switch
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| 43 |
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