Lucent Technologies 555-235-100 manual Terminal Administration

9 Terminal Administration

Terminal Administration

DEFINITY ProLogix Solutions includes features that ease, simplify, and accelerate the administration process from a terminal.

Portless Administration/Administration Without Hardware

The Administration Without Hardware feature gives you the ability to administer station forms without specifying a port location. Administered stations will not cause alarms or errors to be generated when the station is translated but not yet installed. These station types are referred to as “phantom” stations. Phantom extensions can be used for Automatic Call Distribution Dialled-Number Identification Service. This feature allows a phantom extension to be administered on the switch for each call type that needs to be identified to agents. The phantom Automatic Call Distribution extension either is “call forwarded” (via an attendant console) to an Automatic Call Distribution split or has its coverage path defined to include the Automatic Call Distribution split. The name field administered for the phantom extension will identify to the Automatic Call Distribution agent the service that the caller is attempting to reach, allowing the agent to properly address the caller. (Automatic station relocation/terminal translation initialization, which is described in the next section, is part of the Portless Administration/Administration Without Hardware feature.)

The Administration Without Hardware feature also supports the ability to store station templates (models). These can later be used with the duplicate station command to implement many station forms of the same type in the switch.

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-8