Lucent Technologies 555-235-100 manual Call Center Deluxe

5 Call Center Deluxe

Call Center Deluxe

The Call Center Deluxe package enhances your Call Center by including sophisticated Call Center capabilities such as advanced routing and vectoring and expected wait-time announcements. The Call Center Deluxe package includes all the capabilities of the Call Center Basic package in addition to the following features:

•Call Work Codes (CWC)

•Call Vectoring

•Call Prompting (Administrable Inter-digit Timeout and Administrable Converse Data Passing Rate)

•Redirect on no Answer to Vector Directory Number

•Support Network Provided Digits (Caller Information Forwarding)

•Service Observing on Vector Directory Numbers

•Vector Directory Number of Origin Announcement

•Vector Directory Number Return Destination

•Vector Administration (Route to with/without Coverage and Multiple Audio/Music Sources)

•Vector Initiated Service Observing

•Vectoring Advanced Routing

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-18