5 | CentreVu Virtual Routing |
speeding the distribution of calls among locations or skills/splits with low call volumes and long hold times.
CentreVu Virtual Routing also supports enhanced information forwarding to provide valuable details along with each routed call. The information “attached” to each call may include:
•Vector Directory Number (VDN)
•
•Dialed Number Identification Service (DNIS)
•Accumulated time waiting
CentreVu Virtual Routing also passes along a Universal Call ID (UCID), a unique identification “tag” that is attached to each call and remains with the call as it is routed throughout your network. By passing Universal Call ID, CentreVu Virtual Routing enables lifetime tracking of calls routed among call centers, DEFINITY systems, or adjuncts such as INTUITY CONVERSANT for interactive voice response.
DEFINITY ProLogix Solutions Release 2 Overview | Issue 2 June 1999 |
