Lucent Technologies 555-235-100 manual PassageWay Direct Connection Solutions

7 PassageWay Direct Connection Solutions

The primary target market for FastCall is the Knowledge Worker or Informal Call Center Agent who wants to automate an existing Windows application (for example, Lotus Organizer, ACT, Paradox, Access, Telemagic, FoxPro, Rumba/AS400, etc.) to perform one of the tasks defined previously (for example, inbound Screen Pop). FastCall works with Windows 95 and Windows NT 4.0 or later operating systems.

•SNAP Connection

SNAP Connection is a “middleware” and call control application that interfaces PassageWay with any Windows-based application on a LAN or a desktop. Easy to install and easy to use, SNAP Connection comes pre-configured with 20 macros for the most popular applications (including ACT! 2.0/3.0, ECCO Pro 3.02, Maximizer 3.0, Goldmine 2.5, 3.2, and 4.0, Info Select 3.0, Windows Notepad, On-Schedule 3.0, Lotus Organizer 97 and 1.2, Microsoft Outlook 7.0, Microsoft Schedule + 7.0, Sidekick 2.0 and Sidekick Deluxe for Windows 95, Time & Chaos 4.07, 4.07A, 4.08, and 5.X, Telemagic 2.0A Up-to-Date for Windows 95 for easy “plug and play.”

SNAP Connection seamlessly integrates your Lucent telephone with all your Windows programs. SNAP Connection includes the following:

~PC Phone, which enables a user to make, receive, and manage your phone calls from your PC.

~Call Log, which keeps a record of the caller’s name, number, time, date, and the duration of the call.

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-14