Lucent Technologies 555-235-100 manual Basic Call Management System

5 Basic Call Management System

Basic Call Management System

The Basic Call Management System, an integrated, internal capability, is a cost-effective solution for small start-up Call Centers or for existing companies with minimum system-measuring/reporting requirements. The Basic Call Management System helps you fine tune your Call-Center’s operation by providing reports with the data necessary to measure your Call Center agents’ performances.

This feature offers call management control and reporting at a low cost for Call Centers of up to 200 agents. The Basic Call Management System is ideal for companies that need call management features.

The Basic Call Management System collects and processes DEFINITY ProLogix Solutions ACD call data (up to 7 days) within the system; an adjunct processor is not required to produce call management reports.

The Basic Call Management System provides various measurements for monitoring the operations of an ACD application. Basic Call Management System software organizes ACD calls and call-center measurements into functionally different reports that supply information useful for managing ACD facilities and personnel. The reports can be displayed on the system administration terminal in real time, printed immediately, or scheduled for printing at a later time via the Report Scheduler feature.

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-13