B Documentation Library
This appendix contains a list, by main menu category, of all the user documents available on the DEFINITY ProLogix Solutions Document Library CD. These documents are also listed in the CD insert booklet.
To order paper copies of these or other DEFINITY documents, contact the Lucent Technologies Publications Center at the address and phone number on the back of the title page of this document. A complete list of Business Communications Systems (BCS) documents is available on the World Wide Web. Ask your account representative for the web address.
To order additional copies of the documentation library CD, contact the Lucent Technologies Publications Center and use documentation ordering number
Call Center
ACD Agent Instructions, Issue 5,
ACD Supervisor Instructions, Issue 4,
Basic Call Management System (BCMS) Operations,
Basic Call Management System (BCMS) Vu User’s Guide,
Call Vectoring/Expert Agent Selection (EAS) Guide,
DEFINITY ProLogix Solutions Release 2 Overview | Issue 2 June 1999 |
