5 | Call Center Basic |
Call Center Basic
The Call Center Basic package enhances your Call Center by providing the following features:
•Automatic Call Distribution (ACD)
•Auto Available Split
•MIA Across Splits/Skills Option
•MIA Treatment for ACW
•Multiple Call Handling on Request
•Forced Multiple Call Handling
•Move Agent/Change Skills while Staffed
•Multiple Announcement Boards
•Redirect on no Answer (RONA)
•Service Observing by Class of Restriction
•Service Observing Remote
•Timed After Call Work/Agent Pause Between Calls
•VuStats (including the Service Level and Login IDs enhancements)
DEFINITY ProLogix Solutions Release 2 Overview | Issue 2 June 1999 |
