Lucent Technologies 555-235-100 manual Call Center Features

A Call Center Features

•Flexible Billing

•Inbound Call Management

•Intraflow and Interflow

•Enhanced Look-Ahead Interflow

•Malicious Call Trace

•Multimedia Call Handling

•Multiple Call Handling

•Queue Status Indications

•Reason Codes

•Redirection on No Answer

•Service Observing

•Universal Call ID

•VDN in a Coverage Path

•VDN of Origin Announcement

•Voice Response Integration

•VuStats

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-13