Lucent Technologies 555-235-100 manual Call Center Solutions

4 Messaging/Voice Response Solutions		4-1
Messaging Systems and
Call Coverage	. . . . . . . . . . . .	4-2
Messaging Integration	. . . . . . . . . . . .	4-3
INTUITY AUDIX	. . . . . . . . . . . . . . . . .	. 4-3
DEFINITY AUDIX	. . . . . . . . . . . . . . . . .	. 4-8
Centralized Messaging vs. Networked Messaging . . . .	. . . . . . . . . . . .	4-8
INTUITY AUDIX Messaging Solutions	. . . . . . . . . . . .	4-9
INTUITY AUDIX Features		. 4-9
INTUITY Message Manager	. . . . . . . . . . . . 4-13
DEFINITY AUDIX Voice Messaging System	. . . . . . . . . . . . 4-15
DEFINITY AUDIX Features	. . . . . . . . . . . . . . . . .	4-17
INTUITY CONVERSANT	. . . . . . . . . . . . 4-20
Octel 100	. . . . . . . . . . . . 4-22
Octel 100 Features		4-22

5 Call Center Solutions		5-1
CentreVu Call Management System (CMS)	. . . . . . . . . . . .	5-3
CentreVu Supervisor	. . . . . . . . . . . .	5-4
CentreVu Explorer II	. . . . . . . . . . . .	5-6
Automatic Call Distribution (ACD)		5-9
Basic Call Management System . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100	Issue 2 June 1999 ix