5 | Automatic Call Distribution (ACD) |
Figure 2. A Basic Example of Automatic Call Distribution
1) | DEFINITY ProLogix Solutions | 5) | Group C: General Information |
2) | Incoming Lines | 6) | Queues |
3) | Group A: Business Travel | 7) | Call Coverage to Group C |
4) | Group B: Personal Travel | 8) | Voice Mail |
DEFINITY ProLogix Solutions Release 2 Overview | Issue 2 June 1999 |
